Customer Service Leader

hace 2 semanas

Cali, Colombia Newell Brands A tiempo completo

**Position Title**: Costumer Service Leader **Location**: Cali, Colombia - hybrid model **Reports to**:Operations Manager This position is the point of contact between the company and both internal and external customers. It channels and develops the logistic synergies with customers, and new requirements applied to the development of E - Commerce. As the Costumer Service Leader you'll be responsible for lead the implementation of new sales models in terms of logistics processes with JBP (Join business plan) customers; responsible for solve disputes related to orders, returns, canceled sales, claims, and others. Works as a team to ensure timely processing and fulfillment of orders. Assures the service costs, fill rate and service level according to customers’ requirements. Provides information about order status to the Sales team and customers as required. Prepares reports, improvement plans and constantly monitor them. **Responsibilities** - To assure billing process:_ - To assure efficiency in billing processes. - To coordinate the processing of orders and the generation of the Sales daily report. - To monitor status of orders to make sure they are processed and delivered in a timely manner to the warehouse. - To coordinate invoicing and deliveries priorities requirements and analyze best alternative for each case. - Responsible for linking and managing customers who generate orders through EDI. - To assure the Back orders recovery. - To assure compliance of the electronic billing requirements. - To assure the linking of the sales team and customers to the Sales Portal for orders that are not generated through EDI. - To assure the process of price changes for orders that require it. - To assure alignment of databases:_ - Responsible for managing the continuous improvement of the customer databases. KPI must be

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