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CRM Analyst

hace 2 semanas


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We're hiring a highly organized and engaging CMR analyst to manage our client relations and support daily operations. This is a dynamic, hybrid sales and administrative role requiring excellent communication. What You'll Do: Sales & Client Focus: - First Contact: Take all front-end calls, serving as the "first line of defense" for clients and the team. - Sales Calls & Quoting: Conduct pre-scheduled and impromptu discovery calls (20-30 minutes) using a script, calculate service fees, and provide a verbal quoted range. - Lead Management: Track leads and ensure timely follow-up using Microsoft Office spreadsheets. Administrative & Operations Support: - Communication: Handle inbound and outbound client/crew communication. - Triage: Text service updates and transfer complex issues (HR, billing, escalations) to the appropriate team member. - Team Support: Confirm staff timesheets daily. - Reputation: Reply to Google reviews. What We're Looking For: - Experience: Proven experience in a sales, customer service, or administrative role. - Technical Skills: Proficient with Microsoft Office (especially spreadsheets). - Communication: Exceptional verbal and written communication; comfortable quoting prices over the phone. - Work Environment: Highly organized and effective working independently in a virtual/remote setting. What We Offer - 100% Company-Paid Benefits Joining our team means access to: - English classes (personalized to your level) - Private health insurance (medicina prepagada) - Gym membership - 100% Remote Work Model - Life & funeral insurance Tipo de puesto: Tiempo completo, Indefinido Experiência: - ventas o servicio al cliente: 2 años (Deseable)