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Technical Customer Support

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Manizales, Colombia HUBTEK A tiempo completo

Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for appropriately escalating unresolved issues to the appropriate internal team members.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge-based tech notes and articles.

Pay: $4,500,000 - $5,000,000 per month