**Purpose of this Position.**

Provide academic and basic technical support to teachers that are adopters of Pearson products and services.

**Key Responsibilities.**

To provide academic and basic technical support to teachers about Pearson products and services with total customer-oriented attitude.

**Main Challenges**
- Increasing knowledge and skill when circumstances call for additional learning.
- Working on tasks requiring great attention to details.
- Receiving rewards or recognition for expertise in technical or other specialized skill areas.
- Developing and maintaining ongoing working relationships requiring personal interaction and mutual support.
- Performing clearly defined, stable work assignments with established goals and procedures.
- Emphasis on constantly improving processes, products, and services, and exploring innovative ways to do the job.
- Emphasis on understanding, meeting, and exceeding customer needs, and maximizing customer satisfaction.
- Willingness to consider change and to adapt; modification of job and roles within an organization to adapt to change.
- Encouragement of an environment in which individuals have a sense of ownership and influence over their work.
- Emphasis on the production of high-quality goods and services.

**Qualifications and/or Experience**
- 3 years of experience as an English Teacher
- B2/C1 Level of English
- Knowledge of current ELL trends and technology
- Digital skills, understanding of Online Learning and all relevant IT programmes and digital product awareness
- Relationship building skills
- We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people._

**Job**: CUSTOMER SERVICE

**Organization**: International

**Schedule**: FULL\_TIME

**Req ID**: 2828