IT Servicedesk Analyst

**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? **About this opportunity** **In this role, you will** The IT Servicedesk Analyst is a member of Global Servicedesk Team. Plan, conduct, and direct the analysis of business problems to be solved with automated systems. Analyze designs, acquires and implement projects for back-end systems. Contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set. Job focus is to support internal company programs and operations. - Solve IT issues at end-user level. Perform independent research for complex IT questions using available information resources and the internet and escalate when needed. - Respond to assigned tickets and request within business defined service level agreements. Logging of problems and resolutions using Service Now. - Manage the Anti-virus Trend Micro server for clients. - Test, analyze, and recommend new standards for laptop and desktop, communicate with vendors. - Create technical documentation to strengthen servicedesk support capabilities. Follow the standard procedures. - Manage AD computers and users accounts. - Manage Office 365 - Configure and manage corporate end-user hardware and software. - Provide support for remote users. **In this role, you’ll need ** - Background in Microsoft Windows 10, Microsoft Office 356. - Exceptional communication skills: ability to explain technical issues in a non-technical fashion - Experienced with TCP/IP, networking, VPN troubleshooting It is a plus to know Macintosh technologies - Support and configuration of Wireless connections - Language skills - English. - Degree in Computer Science, Information Technology, or equivalent. - MS and other certification could be a plus - 2 to 4 years of experience in IT Servicedesk functions. **Sound like a good fit?** Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our **Applicant Privacy Policies** **for additional information. **Global Diversity Statement**: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. **Equal Opportunity Statement