Client Service Analyst

Descripción de la oferta **Role**: - Client Service Analyst - Customer Services **Required Skills**: - **Excellent written and verbal English.**: - Ability to form strong working relationships across internal and external stakeholders. - Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables. - Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders. - Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution. - Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures. - Proficiency with** MS Outlook, Word, Excel, PowerPoint, and Teams.**: - Proficiency in creating reports and dashboards using business intelligence software. **What You´ll Love About Working Here**: - We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. - At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. - Equip yourself with valuable certification in the latest technologies. **Responsabilities**: - Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management. - Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients. - Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed. - Coordinate cross functional planning and execution for internal and client projects. - Recognize and connect the needs of the client with the products and solutions. - Track critical metrics to measure progress against quality initiatives. - Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication. **Position Restrictions**: - Workplace: Bogotá. - Modality: Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance. - Work Schedule after three months: Sunday-Sunday (2 days off). - Support Operation Schedule: 7:00 a.m - 7:00 p.m. 5 days per week, 9 hours per day. - Rotational Shifts: 7:00 a.m -5:00 p.m or 9:00 a.m -7:00 p.m. - This job offer is published under the exclusive ownership of ticjob.coPostularme ahora Durante más de 50 años, hemos sido un socio dedicado a organizaciones de todo el mundo, ayudándolas a transformar y gestionar sus negocios. Un colectivo diverso de más de 325.000 expertos estratégicos y tecnológicos en más de 50 países, todos estamos impulsados por una pasión compartida: liberar la energía humana a través de la tecnología. A medida que aprovechamos la nube, los datos, la IA, la conectividad, el software, la ingeniería digital y las plataformas para abordar toda la amplitud de las necesidades empresariales, esta pasión impulsa un poderoso compromiso. Desbloquear el verdadero valor de la tecnología para su negocio, nuestro planeta y la sociedad para un futuro más inclusivo y sostenible. ver todo >