Production Engineering

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

**Job Description**:
Key Responsibilities
- Patch and maintain servers to ensure optimal performance and security.
- Utilize SQL to manage and manipulate databases.
- Create, execute, and optimize SQL queries to extract necessary data.
- Generate detailed and accurate reports based on extracted data.
- Collaborate with cross-functional teams to understand their data needs and provide solutions.
- Monitor and analyze system performance and provide regular reports.
- Troubleshoot and resolve any issues related to the production environment.
- Ensure site reliability by proactively identifying and mitigating potential issues and system bottlenecks.
- Ensure adherence to data management regulations and best practices.
- Generate detailed and accurate reports based on extracted data, providing valuable insights that will inform strategic decisions.
- Collaborate closely with cross-functional teams to understand their data needs and provide tailored solutions, fostering a culture of cooperation and mutual support.
- Monitor and analyze system performance on an ongoing basis, providing regular reports that will help to keep stakeholders informed about the system's status.
- Troubleshoot and promptly resolve any issues related to the production environment, minimizing downtime and ensuring seamless business operations.
- Ensure site reliability by proactively identifying and mitigating potential issues and system bottlenecks, thereby maintaining high standards of performance and reliability.
- Provide technical support and guidance to other team members, promoting a culture of learning and continuous improvement within the team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**
Basic Qualification
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Bachelor Degree with 6 years of experience or Master Degree with 2 years of experience

Bachelor's degree in Computer Science, Information Technology, or a related field.

Demonstrable experience as a Production Support Engineer, Site Reliability Engineer, Database Administrator, or a similar role, showcasing your ability to handle the demands of this position.

Strong knowledge of SQL and database management.

Experience with server patching and maintenance.

Excellent problem-solving skills and attention to detail.

Strong written and verbal communication skills.

Ability to work in a fast-paced, collaborative environment.

Open to work with offshore teams

Knowledge of reporting tools and software, enabling you to generate detailed and accurate reports.
**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.