English Customer Service Representative

hace 3 días


Bogotá, Colombia Callnovo A tiempo completo

**Job Title: Remote English Customer Service Representative**

**Company: Callnovo Inc**

**Location: Remote**

**Responsibilities**:

- Answer customer calls, respond to inquiries, and manage missed calls.
- Handle online chats promptly, addressing customer service questions.
- Collect and address customer suggestions and complaints to help optimize products and processes.
- Learn and maintain product knowledge to fulfill customer requests.

**Requirements**:

- Minimum 2 years of customer service experience.
- Fluent in English, both spoken and written.
- Strong stability and reliability in previous roles.
- At least 2 years of e-commerce experience.
- Technical support experience is a plus.

**Work Schedule**:

- Monday to Friday, 9:30 AM to 6:30 PM PST
- 1-hour unpaid lunch break

**How to Apply**:
If you meet the qualifications and are interested in joining a dynamic team, please submit your resume and a brief cover letter detailing your relevant experience.

Application Question(s):

- How many years of call center experience do you have?
- How many years of experience do you have working in e-commerce?
- How many years of technical support experience do you have?
- Are you familiar with baby monitor cameras?
- What is your level of proficiency in English?
- What is your current employment status? How soon can you start working with us?



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