English Customer Service Representative
hace 3 días
**Job Title: Remote English Customer Service Representative**
**Company: Callnovo Inc**
**Location: Remote**
**Responsibilities**:
- Answer customer calls, respond to inquiries, and manage missed calls.
- Handle online chats promptly, addressing customer service questions.
- Collect and address customer suggestions and complaints to help optimize products and processes.
- Learn and maintain product knowledge to fulfill customer requests.
**Requirements**:
- Minimum 2 years of customer service experience.
- Fluent in English, both spoken and written.
- Strong stability and reliability in previous roles.
- At least 2 years of e-commerce experience.
- Technical support experience is a plus.
**Work Schedule**:
- Monday to Friday, 9:30 AM to 6:30 PM PST
- 1-hour unpaid lunch break
**How to Apply**:
If you meet the qualifications and are interested in joining a dynamic team, please submit your resume and a brief cover letter detailing your relevant experience.
Application Question(s):
- How many years of call center experience do you have?
- How many years of experience do you have working in e-commerce?
- How many years of technical support experience do you have?
- Are you familiar with baby monitor cameras?
- What is your level of proficiency in English?
- What is your current employment status? How soon can you start working with us?
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