Service Desk
hace 1 semana
**What does dLocal do?**
dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Zara rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.
**What’s the opportunity?**
**What will I be doing?**
- Support over our ticketing system
- Office hardware support
- o Connectivity
- o Printers
- o Peripherals
- o Notebooks (Mac and Windows)
- Remote user support
- User onboarding
- o User profile management
- Notebook setup
- Process documentation
- MDM platform management (Jamf, Intune, manage engine)
**What skills do I need?**
- Minimum 2-year experience in Service desk assistance or similar position
- Windows and windows server management
- MacOS management
- o Unix based systems
- o Basic shell scripting
- English writing and speaking
- Basic networking knowledge
- Familiarity with security standards
- Cloud services (azure, AWS, Gsuite)
- Team player
- Proactivity
- Committed to improvement
**What happens when I apply?**
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