Associate Manager

hace 1 semana

Colombia Sutherland A tiempo completo

Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Associate Managers in this role get to**:
**Keep Management Updated**: Relay vital information in the form of timely and accurate reports.

**Impact the Bottom Line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

**Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.

**Strengthen Relationships**: Establish and maintain communication with clients and/or team members;
- understand needs, resolve issues, and meet expectations.
- motivated to involve in self and team development.

**Qualifications**:
- Overall Years of Experience and required Skill Sets: Minimum 2-4 years with hands on medical coding-
- Experience in supporting Self Pay - Collections Inbound and Outbound Services: Minimum of 1-2 years-
- Be attentive to details-
- Be able to work in a fast-paced environmentBe able to adjust quickly and smoothly to changing priorities and conditions-
- Have ability to interpret data, identify trends, and make suggestions for improvements-
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements-
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player-
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

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