Sourcing & Community Manager

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
The Sourcing & Community Manager will be responsible for developing and executing social media strategies to enhance brand presence, attract top talent, and foster engagement within our digital communities. This role requires a blend of creativity, strategic thinking, and analytical skills to manage and optimize social media campaigns, drive sourcing initiatives, and build strong online communities that support our recruitment and employer branding efforts.
As Sourcing & Community Manager, You Will
- Create and manage comprehensive social media strategies across various platforms, including Facebook, Instagram, LinkedIn, X (Twitter), and other relevant networks, to achieve recruitment goals
- Utilize advanced tools and techniques to monitor and analyze the effectiveness of social media campaigns, optimizing content and approach based on data-driven insights
- Manage and engage with the community on social media platforms, responding to comments, messages, and feedback promptly and professionally
- Generate detailed weekly and monthly reports on the performance of social media campaigns and sourcing efforts, providing insights into areas of success and opportunities for improvement
- Work closely with the data analytics team to assess ROI and effectiveness of social media and digital recruitment efforts

As Sourcing & Community Manager, You Have
- Some post-secondary education or completion of post-secondary schooling is preferred
- 2+ years of social media experience
- Experience in Human Resources and/or Communications would be considered an asset
- Experience with CRM and/or ATS tools would be considered an asset
- The ability to develop long-term social media and sourcing strategies that align with overall recruitment and business goals
- Strong capability to interpret data, analyze performance metrics, and adjust strategies based on quantitative insights
- An innovative mindset to create engaging and compelling content that resonates with the target audience and promotes the employer brand
- Excellent verbal and written communication skills, with the ability to convey ideas clearly and engage with diverse audiences across different platforms
- Proficiency in social media management tools (e.g., Hootsuite, Buffer), analytics tools (e.g., Google Analytics, Facebook Insights), and familiarity with SEO practices
- Strong organizational skills to manage multiple projects simultaneously and deliver on deadlines.
- The ability to work effectively with cross-functional teams, including recruitment, marketing, and finance, to achieve shared objectives
- The ability to be flexible and responsive to changing market conditions and recruitment needs, with a proactive approach to problem-solving