Commercial Operations Fulfilment Analyst

**Commercial Operations Fulfilment Analyst - Revenue Operations**:

- JR-157059
- Hybrid
- Bogota
- Sales Enablement
- Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.**Who are we?**

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

**Job Summary**

The Commercial Operations Fulfilment Analyst is responsible for advisory, planning, E2E orchestration and execution of commercial contracts/activities from initiation to close, ensuring customer commitments are met in a timely and quality-driven manner while upholding company compliance. In addition, she/he may contribute to global initiatives to simplify, scale and transform, in support of predictable revenue performance and optimized customer experiences.

**Responsibilities**
- Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation
- Handles sensitive contracting information with exceptional due diligence
- Gathers customer requirements and translates into custom analysis and work plan
- Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information
- Utilizes and updates organizational tools, data, and assets to support daily operational activities
- Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels
- Engages with internal cross-functional stakeholders on approvals and dependent activities
- Follows up signatory requirements, contract timely activation in systems and paperwork archiving
- Facilitates non-standard agreement language, redline and dialogue between EQIX and customers
- Escalates internally or obtains management approvals for any process variance
- Assists external or internal inquiries for process guidance or claims
- Embraces ongoing changes due to audits, events or transformational/alignment directions
- Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics
- May assist with the onboarding for new team members
- May contribute on global programs/projects; may lead functional projects
- May perform other duties as required

**Qualifications**
- At least 5 years relevant professional experience
- B2B experience supporting external customers, quote-to-cash processes, and/or business operations
- Sound planning, analytical and problem-solving skills and experience
- Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels
- Ability to explain complex information simply and clearly
- Experience working cross-countries/regions, with large/multiple motion sales organizations and other cross-functional departments for MNC
- Understand key business/customer drivers and at ease with corporate tools (e.g. CRM, ERP, BI)
- Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines
- Ability to work in a fast-paced environment and stay focused, dilig