Floor Supervisor with Portuguese

hace 4 días

Bogotá, Colombia Arrise A tiempo completo

**ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.**

**What makes ARRISE different?**
- ** We’re more than a company—we’re a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.**:

- ** We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.**:

- ** We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.**

**Role Description**:We are looking for a proactive and detail-oriented **Floor Supervisor**to oversee the smooth operation of our studio. In this role, you will be responsible for ensuring game integrity, supervising game presenters and shufflers, and maintaining high operational and appearance standards. You will also collaborate closely with multiple teams to uphold our company's quality and performance expectations.

Responsibilities:

- ** Incident Resolution**: Quickly identify and resolve any game or staff-related incidents to ensure uninterrupted operations.
- ** Team Collaboration**:Foster effective communication and teamwork with the Floor Supervisors Team, OCR Team, Workforce team, and other departments.
- ** Operational Monitoring**:Ensure the operational quality and safety of the studio, inspecting equipment and identifying any potential issues.
- ** Staff Supervision**: Conduct regular checks to ensure that dealers and shufflers are present during their designated shifts and maintain accurate attendance records.
- ** Appearance Standards**: Monitor and assess the appearance of staff members, ensuring adherence to the established dress code.
- ** Game Supervision**: Oversee game presenters’ and shufflers’ activities, ensuring smooth game rotations and adherence to company standards.
- ** Industry Experience**: Previous experience in the iGaming industry or Live Casino is a plus.
- ** Game Knowledge**: Comprehensive understanding of Blackjack and basic knowledge of all casino equipment-related procedures.
- ** Skills**:
- Advanced PC skills (Office 365).
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Very good time management skills.
- **Language Skills**: Advanced English and Portuguese.
- **Flexibility**: Availability to work shifts.

**What we offer in exchange**:

- Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
- Competitive salary.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
- As soon as our operation goes live:

- Home & Emergency Medical Assistance Plan
- Free daily lunch
- Gym

**Ready to Elevate Your Career? Join ARRISE Today

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