Global Service Desk Agent

hace 1 semana

Colombia Equinix A tiempo completo

Global Service Desk Agent
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

**Responsibilities**
Customer Support
- May provide support in 1 or more languages
- Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)
- Consumers of process documentation
- Responsible for alerting team leads and managers for discrepancies
- May make recommendations for process improvement

Business Systems
- Develops knowledge of and learns business systems (e.g., Siebel, CSC, ECP) within the GSD
- Recognizes and escalates when standard processes are not functioning correctly

**Qualifications**
- 0+ years experience preferred
- Bachelor's degree preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).

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