Jr Operations Supervisor

hace 1 semana


Colombia Solvo Global A tiempo completo

**Descripción del trabajo**:
**Responsabilidades**:

- Mantener una comunicación abierta y constante con el cliente para fortalecer la relación comercial, gestionando de manera oportuna el talento contratado.
- Supervisar y controlar la ejecución de las labores de los equipos a través del seguimiento y mentoría a los team leaders, asegurando altos desempeños en los KPIs.
- Revisar la documentación de tareas de los colaboradores para prevenir pérdida de posiciones por posible rotación.
- Reportar novedades de los colaboradores y hacer seguimiento para una facturación correcta y oportuna.
- Analizar, proponer e implementar mejoras en los procesos de cada cuenta basándose en el análisis de datos e indicadores.

**Habilidades y Calificaciones**:

- Microsoft Office Power Point: Intermedio -Microsoft Office Word: Intermedio -Excel: Intermedio -Deseables: Mapeo de procesos (Intermedio), Análisis de datos (Básico), Lucidchart (Intermedio), Canva (Intermedio), Prezi (Básico)

Requisitos Indispensables:

- Experiência previa comprobable como supervisor de operaciones, de minimo 6 meses en industrias de BPO o similares.
- Ingles C1
- Experiência en manejo de metricas grupales, en coaching y en feedbacks constructivos

**Remuneración**:

- Salario: $**3.000.000 **(Base prestacional $1.950.000 + Auxilio de vivienda fijo $1.050.000, consignado de manera fija a tu cuenta de ahorros). Horario:

- Horario: 8:00 am a 5:00 pm, de lunes a viernes.
- Posibilidades de crecimiento: Senior supervisor, Specialist Supervisor, con aumentos salariales con base a performance y KPIs

Beneficios
- Plan carrera con aumento salarial basado en el desempeño
- Contrato a término indefinido.
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar
- Remuneración altamente competitiva
- Oportunidades de practicar el idioma

Pay: From $3,000,000 per month

Application Question(s):

- La vacante es PRESENCIAL, tienes la disponibilidad de trabajar presencial?
- Tienes mas de 1 año de experiência como supervisor de operaciones en la industría BPO / Bilingue?
- Esta vacante requiere tener un perfil con bastante experiência en Client Facing y manejo de equipos ¿cuentas con esa experiência?
- Se requiere un nível de ingles bastante exigente, minimo un B2+ full conversacional, ¿cuentas con ese nível de inglés?
- ¿Ya has trabajado en Solvo o sería tu primera vez?
- ¿Por que crees que serías un buen fit para esta posición?
- ¿Tienes por lo menos 6 meses de experiência previa como supervisor de operaciones en industrias BPO o similares? LA EXPERIENCIA ES INDISPENSABLE PARA ESTE ROL

**Language**:

- English (required)



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