Senior DevOps Engineer

Overview:
**About US**:
Here are some of the exciting initiatives we are working on:

- Creating AI driven conversational experiences for a wide spectrum of global enterprises
- Designing and developing amazing user experiences across data visualization and analytic
- Building Salesforce solutions to drive customer engagement by leveraging ML to enhance contact strategy
- Developing standardized ML models to optimize customer engagement and agent performance across all our customers using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)
- Developing a comprehensive Data, Analytics, and Reporting platform to integrate, measure, and analyze millions of daily customer interactions/metrics across all our clients
- Building web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration)
- Deploying cutting-edge services with AWS, including microservices and serverless architecture, event notification services, and lots more

Our team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM and Sprint. We have strong backgrounds in computer science, math and engineering from top universities such as Harvard, Yale and IIT. We strongly believe that empowered people are the key to building a great company. Our mission as a company is to create an environment where our people THRIVE.

**About YOU**:
The
**Senior**

**Responsibilities**:

- Build AWS solutions and be able to think holistically about engineering challenges and architecture.- Assist in the design, implementation and maintenance of the CI/CD Pipeline to accelerate build, test, and deploy operations.- Automate system design and implementation in terms of Infrastructure Creation/Configuration.-
- Work with the development team to deploy code artifacts & releases through development to Production environments.-
- Design and implement monitoring reports/dashboards to identify actionable metrics to improve production support, future architecture efforts, and identify security-related issues.- Support customer on-boarding into the SaaS environment through provision of resources, accounts, network connections, and other technical configurations.- Be our AWS expert, keeping up to date with the latest services and features, advising team members on how they might be utilized, and keeping up a comprehensive understanding of the systems we have in place.

Qualifications:
- At least 5+ years of professional experience in a DevOps or related role.- A strong background in Linux systems, including shell scripting and performance tuning.- In-depth understanding and experience working with AWS services: API Gateway, S3, EC2, RDS, Lambda, CloudFront, CloudWatch etc.- Experience with automated build pipelines using CI/CD tools such as: AWS Codepipeline/Codedeploy, etc.- Experience with container management & orchestration utilizing AWS ECS or EKS.- Experience using the Serverless Framework to deploy and manage AWS resources.- Experience with Multi-tenancy and SaaS products.- Experience with Infrastructure-as-a-Code with one or more of the following infrastructure provisioning & configuration management tools: AWS Cloud Development Kit (CloudFormation), Pulumi (Terraform) or others.- Excellent organizational, time management, project management, analytical, and problem-solving skills, with the ability to concurrently perform multiple tasks.- Detail-oriented, self-motivated, and driven to bring solutions to problems.