Salesforce Resource Manager

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multicultural teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

**DESCRIPTION**:
As a Salesforce Engineering Manager, you will be responsible for planning Salesforce development project projects and overseeing the efficient running of them, including providing supervision and guidance to other engineers and developers. Your focus will be on goals and the management of issues between our team and the client.

**OUR VALUE, OUR PEOPLE**:
We aim to deliver truly transformative solutions around the world, with top-notch technologies, in high-performance professional teams. But none of these would be possible without our people, and that’s where you come in.

As an EPAMer you will always be expanding your knowledge, facing, and addressing the biggest challenges, and becoming the best version of yourself, both personally and professionally. We care about your development and to support your growth in the company, there are many career paths you can follow.

WHAT YOU’LL DO
- Business
- Run a Salesforce competency practice
- Follow and actively enhance a defined business development process
- Ensure consistent, transparent reporting to business partners and financial leaders
- Help in driving new business opportunities
- Ensuring prompt and proper resolution of business issues with management and the Sales team
- Collaboration with cross-functional teams (Resource Management, Finance, Delivery, Sales) to structure business initiatives, development of work plans, analysis, and communication of the final recommendations
- Control over financial and contracting issues
- Resourcing
- Oversee resource requirements - including staff numbers, skills, and experience requirements based on the market trends
- Onboarding of the new employees
- Transfer requests to appropriate teams within the RM structure
- Monitor the needs to determine staffing solutions - direct employees vs third-party contractors
- Planning
- Implementation and analysis of the metrics in a project / program / business unit, participation in the definition of the metrics
- Establishing and tracking KPIs - forecasting, analyzing, tracking, reporting issues and other key metrics to identify trends, tracking actual progress towards forecasts
- Drive accurate pipeline demand forecasts and align sourcing strategies to optimize the ability to deliver within financial constraints
- Collaboration with delivery and sales teams globally to ensure effective utilization of managed staff
- Creation and maintenance of the operational rhythm

WHAT YOU HAVE
- At least 5 years of experience as an organization unit leader, able to run an organization of 30+ people
- Hands-on experience with the Salesforce ecosystem including knowledge regarding infrastructure, licensing, platform limitations, Clouds, automation, integrations, trends on the market, etc
- Proven track record of project and program management, as well as organization unit management
- Very good written and spoken English to work with multinational teams
- Knowledge of MS Excel / Google sheets
- Prior experience with reporting and data analysis
- Networking and collaboration skills, openness to cooperation with different business partners and establishing a productive partnership
- Self-drive and working actively and independently towards targets, focusing on results

WE OFFER
- We trust our people. We believe in team distribution and that you know what you are doing, which is why you will be able to work remotely and have a flexible schedule
- We are both proud of working within a diverse and inclusive environment and acting in our role as an equal opportunities’ employer. You are welcome at EPAM for who you are
- You will be challenged while working side-by side with the best talent globally. We work with top-notch technologies, constantly seeking out new industry trends and best practices
- We are a global design community eager to share knowledge, experiences, and mentoring. You will learn, contribute, and grow with us
- How does it sound to know you can have a 20+year career with us constantly growing and without the need to look elsewhere? We offer access to learning platforms, classes, and workshops to support your development. You will be set up for success with our clear career paths and support in helping you achieve the goals you set for yourself, both personal and professional
- We seek improvement in a proactive manner. You have the freedom to make recommendations, suggesti