Customer Support Assistant

hace 2 semanas

Manizales, Colombia SCRUFF A tiempo completo

**Company Description**:
With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving to become the global category leader and aim for 100% revenue growth each year. At Easygenerator, we challenge, we own, and we experiment. Our success is based off our people, and we are looking for a Customer Support Assistant to help us achieve our ambitious goals.

As a Customer Support Assistant, you will be expected to deliver flawless customer experience by providing ongoing support, sharing best practices and recommendations with our users, collaborating with internal teams to manage processes resulting in customer success. Overall, you will guide customers in improving their e-learning development skills.
Register customer responses, complaints and remarks and handle requests for assistance
- Collaborate cross-functionally with Sales, Developers, Marketing, and Testers
- Contribute to overall improvement of internal processes
- Be the voice of customers in our team

**Qualifications**:

- Bachelor’s or Master’s degree
- Fluency in English, strong written and verbal communication skills
- Strong computer skills and understanding online software products and services (SaaS)
- Positive and passionate attitude to your responsibilities
- Being polite and diligent
- Being a team player
- Ability to handle multiple tasks simultaneously, stress resistance
- Experience working with English speaking customers is a plus

**Additional Information**:
**We Offer**:

- Working in a fun & international environment surrounded by dedicated colleagues
- The opportunity to make an impact from day one and grow within the company
- The opportunity to work closely together with our Chief Revenue Officer, a former Google and Salesforce employee
- Weekly lunches & monthly dinners
- Monthly neck
- and shoulder massages
- A competitive base salary and bonus structure
- A pension plan from your first day

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