Customer Success Manager

hace 7 horas

Colombia Huila SD Solutions A tiempo completo

SD Solutions is looking for a talented **Customer Success Manager.**

In this role, you will be responsible for managing and nurturing client relationships, ensuring their success with our products, and driving customer satisfaction, retention, and new sales. You will work closely with our customers to understand their needs, provide expert guidance, and act as a trusted advisor throughout their journey.

**Responsibilities**:

- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and successful deployment of solutions.
- Relationship Management: Develop and maintain strong, long-term relationships with clients, serving as their primary point of contact for all post-sales activities.
- Customer Advocacy: Understand clients’ goals and challenges, advocating for their needs within the company to ensure product enhancements align with customer expectations.
- Product Expertise: Provide clients with expert knowledge and guidance on company solutions, helping them fully leverage the technology for their renewable energy projects.
- Issue Resolution: Proactively address any issues or concerns raised by clients, ensuring prompt and effective resolution to maintain high levels of customer satisfaction.
- Retention and Growth: Monitor client health metrics, identify opportunities for upselling or cross-selling additional services, and work to increase customer retention and lifetime value.
- Feedback Loop: Collect and share client feedback with internal teams to drive continuous improvement in product offerings and customer service.

**Requirements**:

- Proven Customer Success Experience: Demonstrated experience in customer success, account management, or a related role, within the renewable energy or technology sectors in the NAM.
- Communication Skills: Exceptional interpersonal and communication skills, with the ability to effectively manage client relationships and engage with stakeholders at all levels.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer issues.
- Excels in a collaborative environment: Good ability to communicate and lead joint processes with peers from the sales, marketing and product teams
- Project Management Tools: Past experience working with CRM platforms and project management tool such as HubSpot, Click-Up

**About the company**:
NDA, renewable energy assets is revolutionizing the renewable energy industry with our AI-powered clean energy optimization platform. Founded in 2021 and recently backed by a $10M funding round, we provide centralized monitoring and asset management solutions that seamlessly integrate with renewable energy portfolios. Our platform leverages advanced AI and machine learning algorithms to optimize efficiency, productivity, and financial performance for solar, wind, battery storage, and EV charging infrastructure.

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