QA - Training Director

hace 1 semana

Bogota, Colombia XYZies Call Center A tiempo completo

We are XYZ, a leading call center in the telecommunications area.

We are looking for a QA and Training Director.

Main Responsabilities:

- Use performance reviews and skills gap analyses to identify training needs per department, team and individual
- Craft career plans
- Plan training programs based on business goals
- Oversee learning activities, curriculum and resources
- Manage quarterly and annual training budgets
- Evaluate the results of learning courses
- Implement coaching sessions and mentorship programs to establish a culture of continuous learning
- Recommend new training methods (including e-learning courses and game-based platforms)
- Analyze all customer issues for all internal and external resources and prepare all strategic plans to facilitate growth and administer all data and ensure quality processes and maintain all customer satisfaction.
- Develop all business quality performance measurements and maintain efficient measurements for all quality performance and participate in all operation system meetings and develop and deploy an efficient global quality management system.
- Provide support to all audit functions for sales and service policies and procedures and ensure adherence to all Quality Management system and prepare efficient strategies for same and ensure efficiency of all tests and recommend improvements to same.
- Perform all manual functional tests and development automation tests and coordinate with Quality control team and recommendation quality system improvements and manage all regulatory efforts and ensure compliance to all product requirements and specifications.
- Administer all global quality assurance activities and ensure adherence to all objectives for organization and provide training to all teams for Quality Assurance activities and coordinate with business leaders and ensure work according to timeframe.
- Manage all policies and procedures and ensure all work according to applicable standards and regulations and monitor all quality metrics for Quality Assurance activities and analyze all metric data and monitor all industry performance.
- Implement all Quality Assurance schedule and revise all project deliverables for all available resources and design and efficient Quality Assurance platform and manage all communication and prepare all internal processes for all programs and assist in implementation for same.

Conditions:

- Work on site.
- Salary depending on experience.
- Full time availability.
- Advanced english level.

Tipo de puesto: Tiempo completo

Experiência:

- Manejo de equipos de QA o Training: 3 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

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