Monitoring and Reporting Technician

hace 2 días


Bogota, Colombia Smart Option Search A tiempo completo

**About the job Monitoring and Reporting Technician**:
GENERAL DESCRIPTION

Responsible for monitoring and reporting alerts of the network devices. Provide basic troubleshooting, report, and follow up of network devices by utilizing Company tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Proactively monitor the network utilizing tools such as Intermapper, Zabbix and other company resources.
- Report unreachable devices to other Tiers for more in depth troubleshooting.
- Generate outage notifications to Carriers and VIP clients.
- Requests update of current outages from involved departments (Field Ops, Engineering, etc.)
- Will generate outage tickets for documentation and operation purposes.
- Responsible of creating and sending notifications of scheduled, emergency and completion of maintenance works.
- Responsible for sending official RFO (reason for outage) to Carriers and VIP clients.
- Assist in the confirmation of restore services after a major outage event.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Other essential duties assigned as required by supervisor.
- Availability to work overtime if necessary.
- Availability for rotating shifts.
- Ability to work multiple tasks at the same time.



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