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3pl Provider Magement Associate

hace 3 semanas


Bogota, Colombia Shopee A tiempo completo

**Profile**
- Courier (3PL) performance management, daily operations
- Analyze, identify, summarize and report channel operations issue
- Coordinate and manage service provider, help to resolve disputes and issues
- Help to verify service providers' bill
- Analyze logistics operations and identify improvement opportunities
- Prepare and leads Ops calls, weekly internally and with the 3PL's
- Report on and drive process improvements to increase on-time delivery
- Contact point for Customer Service, Sellers, etc. for distribution topics
- Challenge current solutions and couriers in order to optimize service and cost
- Review performance metrics (quality, speed, cost, etc.)

**Requirements**:

- Bachelor's degree in Engineering / Logistics Management / Operation Management / Administrative studies
- 5+ years of relevant work experience in: logistics, transportation, supply chain or last-mile delivery preferably in an operational role
- Quick to respond actions needed for sudden operational concerns
- Team player, customer-focused, capable to adapt to a fast environment
- Spanish and English B2 or above
- Excel Intermediate-Advance skills
- Knowledge of process improvement techniques
- Data analytics
- High communication skills with all departmet internal and external roles
- Autonomy in decision making