Pre-sales Advisor

hace 2 semanas

Bogotá, Colombia Full Potential Solutions A tiempo completo

**About Us**

Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.

Our mission is to create an environment within which our people THRIVE We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.

**Our Core Values**:

- ** Integrity -**Do what’s right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.
- **Excellence** - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.
- **Accountability** - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.
- **Grace** - Respect and appreciate differences. Care for one another. Be humble. Make work personal.

**Primary Focus**:
- Save new pending orders
- Handle pending order status calls
- Appointment reschedules
- Handle pending order status calls
- Appointment reschedules
- Pending order cancellations

**Roles and Responsibilities**:

- Retention for prospect customers wishing to cancel their order
- Outbound SAV queue
- Field Technician cancellation calls
- Rescheduling service orders for prospect customers
- Review stage code orders to educate customers on installation status
- Partner with dispatch or assignment to move pending orders forward
- Modify pending orders to upgrade or downgrade speeds
- Modify pending orders to add or remove features
- Review drop status

**Qualifications**
- Experience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
- Minimum of 1 year experience in the Call Center Environment
- Advanced problem-solving skills and can effectively communicate with customers and work groups
- Ability to multi-task and have organizational and data entry skills
- Strong attention to detail and the ability to follow directions
- Excellent customer service and communications skills
- Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
- Strong outgoing personality and great work ethic.
- Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
- Must be willing to go through pre-employment background and medical assessment
- Willing to work onsite

  • Customer Technology Advisor

    hace 2 semanas

    Bogotá, Colombia Kyndryl A tiempo completo

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...

  • Sales Executive Ir

    hace 1 semana

    Bogotá, Colombia Johnson Controls A tiempo completo

    Job details **Employment Type**: Full-Time **Location**: Bogota, Cundinamarca, Colombia **Job Category**: Sales & Marketing **Job Number**: WD30242370 **Job Description**: What you will do? Under specific direction, develops long-term customer relationships with assigned accounts such as contractors, consulting engineers or owners. Seeks for Johnson Controls...

  • Senior Customer Practice Manager

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    7+ years of external or internal customer facing, complex and large scale project management experience; - Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value; - Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline...

  • L043-esg-technical Sales Advisor, Prin

    hace 1 semana

    Bogotá, Colombia Halliburton A tiempo completo

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Field Marketing, Advisor

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...

  • Regional Medical Advisor

    hace 2 días

    Bogotá, Colombia Organon LLC A tiempo completo

    Job Description## **About the role**The Medical Advisor holds primary responsibility within the country/cluster for the development and execution of the Medical Affairs Plans in his/her therapeutic areas under the guidance and supervision of the Country Medical Lead. Additionally, the Medical Advisor provides Medical Affairs therapeutic area support through...

  • Customer Service Advisor

    hace 5 días

    Bogotá, Cundinamarca, Colombia British Council A tiempo completo

    Customer Service Advisor **Date**:7 Oct 2024 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives...

  • Sales and Customer experience Advisor English

    hace 3 días

    Bogotá, Colombia Browser Travel Solutions A tiempo completo

    Boost Your Sales Career with Us! At Browser Travel Solutions, we offer you a real career path. Who are we? We are a U.S.-based technology company specialized in the travel industry. We own brands such as Viajemos.com, Miles Car Rental, Outlet Rental Cars, and we partner with the leading car rental companies in Latin America and the Caribbean. We are not a...

  • Sales and Customer Experience Advisor English

    hace 2 semanas

    Bogotá, Colombia Browser Travel Solutions A tiempo completo

    **Boost Your Sales Career with Us!** At Browser Travel Solutions, we offer you a real career path. **Who are we?** We are not a call center. You will represent a brand, assist real customers, and be part of a strategic inbound sales team. **What are we looking for?** We are seeking Bilingual Sales Advisors (English) with a passion for sales, customer...

  • Sales and Customer experience Advisor English

    hace 5 días

    Bogotá, D.C., Colombia Browser Travel Solutions A tiempo completo

    Boost Your Sales Career with Us! based technology company specialized in the travel industry. We own brands such as Viajemos.com, Miles Car Rental, Outlet Rental Cars, and we partner with the leading car rental companies in Latin America and the Caribbean. We are not a call center. You will represent a brand, assist real customers, and be part of a...