Senior Application

**Requisition ID**: 233755

**Employee Referral Program - Potential Reward**: $400,000.00

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

**Job Title**:
**Senior Application & Infrastructure Analyst**

Job Family:
Job Code:
Job Level: 007

**Department**:
Global Engineering & Architecture

**Business Line**:
Information Technology & Solutions

**Purpose of Job**:
**Specific Area Purpose**:
Production Support

**Reporting Relationships**

Reports to:
Senior Manager

Direct Reports:
N/A

**Major Accountabilities**:

- Collaborate with support teams and cross-functional technology teams to ensure timely follow-up and resolution of issues.
- Document findings, recommend remediation steps, and escalate complex issues as appropriate.
- Maintain and update incident tracking systems, ensuring accurate and transparent reporting.
- Ensure compliance with internal policies and regulatory SLA requirements.
- Identify trends and propose process or system improvements based on recurring issues or customer feedback.

**Education/Work Experience/Designations**

Education
- B.S. in Computer Science, Engineering, Information sciences, or equivalent

Experience
- Proven experience with **incident management, root cause analysis, and performance tuning**.
- Hands-on experience with **Windows/Linux environments**, **network fundamentals**, and **cloud platforms** (Azure, AWS, or GCP).
- Familiarity with **monitoring tools** (e.g., Splunk, AppDynamics, Prometheus) and **automation frameworks**.

Functional Skills
- Ability to interpret logs, performance metrics, and transactional data.
- Knowledge of **SRE principles**, **high availability architectures**, and **disaster recovery strategies**.
- Proficiency in scripting languages (e.g., **PowerShell, Python, Bash**) for automation and process improvement.

Competencies
- ** Customer Focus**: Committed to delivering exceptional service and support.
- ** Problem Solving**: Ability to diagnose issues quickly and implement effective solutions.
- ** Collaboration**: Works effectively with cross-functional teams and stakeholders.
- ** Adaptability**: Thrives in a dynamic, fast-paced environment with changing priorities.
- ** Attention to Detail**: Ensures accuracy and compliance in all tasks.
- ** Continuous Improvement Mindset**: Identifies opportunities to enhance processes and systems.

**Dimensions**:

- Decision-Making Authority: Makes independent decisions on incident resolution and escalation paths within defined policies and SLAs.
- Budget Responsibility: No direct budget ownership but influences cost optimization through process improvements and automation.
- On-Call Requirements: Participates in a rotational on-call schedule to ensure 24/7 availability for critical incidents.
- Incumbent is responsible for approval of some recommendations for strategic resource planning. Recommendations for the resolution of more complex issues are presented for management approval.
- Priorities must be constantly evaluated and reorganized daily to provide direction to a large test team.
- Direction is provided by the Director for issues requiring senior management intervention.
- On-site (or remote) support is provided 5 days a week, with pager/ laptop/ on-call support provided after hours and weekends to supply consultation and direction.
- Frequent decisions and recommendations contribute to the department’s ability to provide high quality support of releases and projects that ultimately impact over 1200 Domestic branches and locations.

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.