Security and Compliance Analyst

**Security and Compliance Analyst**:

- JR-154286
- Hybrid
- Bogota
- Warsaw
- Security, Risk and Business Continuity
- Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Operations Information Request Analyst**

The Operations Information Request Analyst (OIRA) is an operations role responsible for completing detailed customer requests on operations policies, procedures, audit questionnaires and supplier onboarding. The OIRA is a member of a larger team with the mission to provide detailed, accurate and timely information while managing the lifecycle of multiple requests from beginning to end.

**Responsibilities**
- Follow the Operations Information Request Management process:

- Conduct a thorough review of incoming requests assigned
- Communicate and collaborate with team members as needed to determine the best course of action and provide a response that meets our customers’ needs
- Utilize the content repository and other approved resources to complete requests
- Manage the lifecycle of requests from beginning to end and meet the applicable response service level objective (SLO)
- Escalate when necessary to ensure a timely response
- Ensure response documentation is complete, current, and stored appropriately
- Assist with continual content repository improvements by submitting new content for future use
- Establish, maintain and develop strong working relationships globally with stakeholders in support of our external customers (e.g. Sales, Marketing, Client Services, Product, Legal and Operations) to maintain alignment and enhance the continued improvement in response quality and timeliness
- Assist the team in participating in projects as needed
- Perform other duties as assigned based on business needs and the skills and capabilities of the individual

**Qualifications**
- A bachelor's degree in business information systems, Engineering, Business Administration or a related field, or an equivalent combination of education and experience
- A minimum of 3-5 years of relevant work experience in technical support, operational management, business analysis and management of cross-functional projects
- Overall knowledge of operations policies and procedures, BC/DR, InfoSec policies, physical security, industry certifications and data center design
- Experience in or solid knowledge of the data center colocation industry
- Excellent time management skills and the ability to constantly manage priorities
- General knowledge of operational processes in a global company
- Good interpersonal and teaming skills with sensitivity to a global audience
- Excellent communication skills (verbal and written)
- Ability to forge and maintain relationships across all levels of the organization
- High attention to detail and a strong commitment to quality control
- Agile learning ability
- Strong customer focus
- Demonstrated ability to:

- Utilize business writing skills to provide concise responses to highly technical requests
- Display strong project and time management skills to ensure service level objectives are met and can prioritize/re-prioritize in a fast-paced environment, escalating as appropriate
- Work effectively in a highly matrixed, cross-functional, culturally diverse and global