Customer Success Partner Advisor

hace 2 semanas

Bogota, Colombia SAP A tiempo completo

**We help the world run better**

Customer Success Partner Advisor

**Position Fundamentals**:
The SAP Customer Evolution Program is helping existing SAP customers who run legacy on-premise systems to define and realize the next steps in their business and IT evolution leveraging SAP’s latest cloud portfolio. The program
- Orchestrates the customer evolution journey holistically across SAP’s solution areas; including tooling and product innovation roadmaps, value assets, services and engagement methodologies, as well as commercials.
- Provides full transparency on the installed base customer needs and support customer qualification and prioritization, as well as help define a tailored engagement approach for selected iBase customer cohorts and archetypes.
- Provides guidance and installed base engagement best practice to the field teams to support the pipeline generation.

**Expectations and Tasks**:
Maintenance revenue conversion and Cloud revenue growth

Execute the Maintenance at Risk Program, identifying issues and work to resolve the cases at risk in collaboration with key areas

Maintain and grow Enterprise Support adoption

Develop and drive specific business plan to accelerate invoicing, renewal, collection and reduce MAR

Directly interact with sales teams and customer to position the value of SAP´s Maintenance offers. Also contribute actively in targeted must win deals

Identify key initiatives in the country to maximize maintenance revenue and minimize maintenance base erosion

Leverage the SAP Support portfolio as a key differentiator for Customers and Partners

Support to improve the data quality in regard to Maintenance install base

Provide timely reporting as required to local and regional level

**Qualification / Skills and Competencies**:
Working under pressure skills

Service sales oriented

Team oriented - comfort and ability to work with others in different countries to achieve common goals

Goal oriented

Have excellent written and verbal communications skills in English

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 345116 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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