Business Intelligence Analyst

hace 2 días

Bogota, Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. _
- When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough _

Johnson & Johnson is the largest and most broadly-based healthcare company in the world. We’re producing life-changing breakthroughs every day and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen.

We are hiring the best talent for Business Intelligence Analyst to be located in Bogota D.C

**Purpose of position**:
The Business Intelligence Analyst will handle the data regarding the orders; analyze the data and provide team insights to Customer Service Analysts. Individuals in this role are expected to demonstrate an understanding of J&J customer service processes, products and their interrelationship, as well the Regional Customer Service Organization.

**Key responsibilities**:
Handle data regarding orders, including:

- Generate reports
- Analyze data
- Provide insights to Customer Service Analysts in order to avoid issues.
- Manage Customer Service KPI´s, as OTIF, Fill Rate, Back orders, Returns, Rush Orders and Complaints.
- Training and knowledge transfer to CS Analysts of the main CS routines.

**Qualifications**:

- **EDUCATION**: High School required / Bachelor’s Degree, preferably in Logistics/ Computer Science/ Industrial Engineering/ Statistics, etc.

**REQUIRED**:

- 1+ years of relevant experience in Logistics or Customer Service, making reports and automation
- Microsoft Office Suite, Advanced Excel,
- Analysis capacity, autonomy and proactivity.
- Visual Basic
- Power BI

**PREFERRED**:

- Desirable SAP / Salesforce knowledge.
- Fluent in English

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