Internal IT Helpdesk Specialist

hace 7 días

Barranquilla, Colombia SellCord A tiempo completo

**Job Logistics Summary**
**Position**: Internal IT Helpdesk Specialist
**Type**: Full-Time
**Location**:Philippines, Colombia - 100% Remote Position
**Compensation**:Dependent on Experience

**Who We Are**
SellCord is the largest Walmart-exclusive agency dedicated to helping sellers maximize their success on the Walmart platform. As Walmart-approved partners, we empower businesses with tools, insights, and support to thrive in a competitive e-commerce environment.

Our internal IT team plays a pivotal role in ensuring smooth operations across our teams, enabling us to deliver excellence to our clients. We are looking for a skilled IT Helpdesk Specialist to join us in supporting our mission to be the best in the Walmart e-commerce ecosystem.

**About the Role**
As an Internal IT Helpdesk Specialist, you will be the go-to expert for troubleshooting and resolving technical issues, ensuring that our employees have the tools and resources to work seamlessly. In addition to providing hands-on support, you’ll proactively manage devices, develop automation scripts to optimize processes, and maintain comprehensive IT documentation to enhance team productivity.

**Roles and Responsibilities**
- Serve as the primary point of contact for internal IT support requests.
- Troubleshoot and resolve software and hardware issues across macOS, Windows, iOS, and other systems.
- Set up, manage, and deprovision user accounts, ensuring secure access and compliance.
- Utilize Mobile Device Management (MDM) tools to monitor and manage company devices.
- Develop and maintain automation scripts (e.g., PowerShell, Bash, Python) for routine IT tasks.
- Maintain internal documentation, FAQs, and knowledge base articles for efficient employee self-help.
- Assist with basic computer networking tasks, such as DHCP, DNS, and VPN configurations.

**Skills That Will Enable You to Thrive**
- 3+ years of experience as a helpdesk technician or in a similar IT support role.
- Proficiency in both Apple (macOS, iOS) and Microsoft (Windows 10/11, Office 365) ecosystems, with strong troubleshooting skills.
- Basic knowledge of networking, including DHCP, DNS, and VPN setups.
- Strong scripting skills in PowerShell, Bash, or Python to automate workflows.
- Exceptional communication and problem-solving skills with a customer-focused mindset.
- Ability to document and explain technical processes in an easily understandable manner.

**Why It’s Awesome to Join SellCord**
- Be part of a dynamic team that values innovation and collaboration.
- Play a key role in supporting a fast-growing company at the forefront of e-commerce success.
- Enjoy a supportive work environment with opportunities for professional growth and learning.
- Work in an in-office setting where you can directly impact the productivity of your teammates.

**How to Apply**
We’re excited to get to know you To join the fun and vibrant culture at SellCord, here’s what you need to do:

- Submit your resume in English.

  • IT Support

    hace 7 días

    Barranquilla, Colombia Core Logistics A tiempo completo

    **Join Our Team as an IT Support!** Location: Barranquilla (On-site) Are you ready to take on a dynamic role where your technical skills make a real impact? At Core Logistics, we are driven by innovation, growth, and a strong commitment to excellence in the logistics industry. We’re currently seeking a skilled IT Support who is passionate about solving...

  • Eeo0803 - Costumer Service Specialist

    hace 7 días

    Barranquilla, Colombia IT - Talent A tiempo completo

    IT-Talent Headhunter SENIOR TI, busca para uno de sus clientes Costumer Service Specialist - Requisitos: Ingeniero Industrial, Civil, Informático o carrera a fin. +2 años de experiência en cargos similares Experiência en el área de Telecomunicaciones Manejo de herramienta CRM, SIX SIGMA y/o EXCEL Manejo de KPI’s (Monday, Salesforce o...

  • IT Desktop Support Specialist

    hace 7 días

    Barranquilla, Colombia unifyCX A tiempo completo

    **UnifyCX** is growing and we are looking for a** IT Desktop Support Specialist**to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** The **IT Desktop Support Specialist** is responsible for providing technical support to end users for computer hardware, software, and...

  • Tech Support Specialist

    hace 2 semanas

    Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    We're Hiring: Technical Support AnalystLocation:Barranquilla, ColombiaSchedule:Full-TimeAre you passionate about technology and customer support?We're looking for aTechnical Support Analystto provide technical assistance, support business-critical systems, and ensure an excellent user experience across the organization.This role plays a key part in...

  • It Support Systems And Automation Specialist

    hace 4 días

    Barranquilla, Atlántico, Colombia Resolv Global A tiempo completo

    Company DescriptionResolv Global provides scalable, multilingual BPO solutions, empowering businesses to operate effectively across borders and time zones. With 12 global delivery hubs and fluency in over 18 languages, we offer flexible staffing services for customer experience, technical support, back-office operations, and more. Trusted by over 50 clients,...

  • IT Systems

    hace 18 horas

    Perímetro Urbano Barranquilla, Colombia Resolv Global A tiempo completo

    A global BPO solutions provider is seeking an IT Support Systems and Automation Specialist for a full-time, on-site role in Barranquilla. The ideal candidate will have at least 2 years of experience in IT support, expertise in coding and automation, and proficiency with Microsoft 365 and Google Sheets. Responsibilities include maintaining IT systems,...

  • It Support Systems And Automation Specialist

    hace 18 horas

    Perímetro Urbano Barranquilla, Colombia Resolv Global A tiempo completo

    Resolv Global provides scalable, multilingual BPO solutions, empowering businesses to operate effectively across borders and time zones. With 12 global delivery hubs and fluency in over 18 languages, we offer flexible staffing services for customer experience, technical support, back-office operations, and more. Trusted by over 50 clients, including Fortune...

  • IT Engineer

    hace 2 semanas

    Barranquilla, Colombia Vopak A tiempo completo

    -Barranquilla- IT- 40 hours**Description of** **this vacancy**: Start your career as a **IT Engineer**at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and...

  • Track and Trace Specialist

    hace 7 días

    Barranquilla, Atlántico, Colombia Logistics One Source A tiempo completo

    Job Title: Track and Trace Specialist (Onsite)Location: Barranquilla, ColombiaJob Type: Full-Time | OnsiteIndustry: Transportation & LogisticsAbout the Role:We are seeking a proactive and detail-oriented Track and Trace Specialist to join our onsite logistics support team. This role is essential to ensuring real-time visibility of freight movements and...

  • HR Specialist

    hace 2 semanas

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    *We're Hiring! | HR Specialist - Join Solvo Global *Location: Bogotá (Onsite - Sura Rosales, Quinta Camacho, Calle 72 #8-24 Ed. Suramericana) *Schedule: Monday to Friday, 8:00 AM - 5:00 PM (EST) At *Solvo Global, we’re not just connecting talent — we’re building the future of business. Now, we’re looking for an *HR Specialist* to join our team and...