Collections Associate

**About Convatec**

**About Convatec**

**Position Overview**:
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

**Key Responsibilities**:

- Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives

and to perform business analysis to the group Senior management;
- Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team;
- Act as point of escalation for problem solving and supports the Team Lead.
- Proactively analyze root causes and provide solutions for issues that impact the ageing results;
- Set up improvement plans and formulate best practices together with OTC management team.
- Reduce outstanding receivable balances in the payment cycle;
- Actively contribute to the cashflow target of the Group;
- Contact our external customers and follow up on all accounts receivables;
- Aging analysis and forecasting of effective charges to minimize risks;
- Follow the Company's Credit Policy and the defined collection strategy;
- Direct contact with Credit Management to handle blocked orders;
- Conciliation of accounts in coordination with Accounts Receivable and Credit Management;
- Follow up with the Customer Service, regarding customer complaints and disputes;
- Participate in monthly review calls / meetings with markets;
- Create a good relationship with internal and external customers;
- Promote and develop open and direct communication;
- Act in accordance with internal controls, following procedures;
- Update ConvaTec work instructions and SOPs on a regular basis;
- Lead projects within the team.

**About you**:
**Skills and Experience**:

- About 5 years of experience in Collections.
- Working knowledge of wider range of markets, specially working with US.
- Participation in team/transversal projects or initiatives.
- Advanced knowledge of Collections process.
- Knowledge of other OTC subprocesses and their correlation is required.
- Advanced knowledge of SAP, in transactions used by collections & Finance.
- Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.) - Power BI is a plus.

**Qualifications & Education**:

- Preferable Bachelor or University's degree (in Finance, Management, Economy or administrative careers).

**Soft skills**:

- Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously.
- High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders.
- Embrace responsibility. Challenge what feels wrong. We are honest and trustworthy and always act with integrity and transparency.
- Always take decisions and act in the best interests of the people we support and work with. Proactively learn and listen.

**Languages**:

- English: Speaking /Writing/Reading: C1 Advanced.

**Working Conditions**:

- Hybrid work model.

**Ready to join us?**

LI-SR1
LI-Hybrid

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**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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