Senior Trainer

Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as an Associate Training Manager. We are looking for driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Job Description**:
Our Associate Training Managers get to:

- Train a select team of outstanding Banking Consultants
- Make a difference for end-users, by training new hires in Banking skills and client product and process.
- Positively impact on Program performance
- Train and coach : To coach consultants to listen, bridge, identify the areas of opportunities and train, recommend far-reaching solutions for customers.
- Analyze performance and create TNI (training needs identification): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role.
- Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers

**Qualifications**:

- Language Skills : Bilingual trainer, C1 Spanish, B2 English level. Excellent communication skills - verbal, written, listening.
- Work Experience Preferred **at least 1 Year BPO Experience Training Experience**: Preferably should have been in a role of VTF-Trainer
- Banking Domain Knowledge is preferred.
- ** MUST be Flexible to work in any shift**:

- Basic Cultural market sensitivity with respect to norms of the primarily North American customer base.
- Like to socialize: Is able to Adjusts his/her behavior and communication to accommodate working styles and perspectives from learnerscustomers with diverse levels of technical knowledge, professional backgrounds, and geographical locations.
- Ability to build networks within and across functions through proactive communication.
- Must be a self-starter, organized, and excellent with time management
- Leadership /coaching skills and team building abilities
- Solution oriented - Polished etiquette - Creates a positive impression of client when interacting with customers.
- Facilitation Skills: - Agenda planning - Active listening - Create positive interactive environment that drives learning - Ensures effective participation - Facilitation through demonstration