Gs Bpo Management, Manager

Johnson & Johnson is currently recruiting for a GS BPO Mgmt., Manager (New Consumer Health Company). This position may be located in Manila, Philippines, New Brunswick, NJ, London, Cali Colombia, Bogota Colombia, or Remote in the US.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal-opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world competes in consumer, pharmaceutical, and medical devices & diagnostics markets and has the skills and resources to tackle the world's most pressing health issues.

Global Services is the global shared services organization supporting multifunctional services delivery. They perform select functional work in a consistent manner across regions using simplified, standardized end-to-end processes and state-of-the-art technology. They are trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services.

This role will report through the Global Services Operations & Enablement Lead in the Finance organization. This role leads the BPO Operational Management processes for vendors and processes in scope in partnership with Operations and Procurement.

**Key Responsibilities**:

- Oversee operational processes across all GS service delivery processes to ensure strong governance, standard metrics reporting, and project management/planning with respect to BPO-related projects
- Support TSA exit design and deployment of NCHC target state in business process, organization, and systems across BPO in scope
- Provide cross-functional project leadership and oversight for project and execution at vendor(s). Manage project pipeline and prioritization process
- Establish and manage deployment of service management and operational metrics framework for vendor(s). Measures Service Provider service quality and core metrics against SLA
- Lead cadenced operational reviews with vendor and process area and ensure consistent operational reporting
- Closely collaborate with Procurement and Finance regarding Contracts, amendments, Projects, and Work Orders
- Lead/support Issue Management: Supporting execution of Operational Risks and Corrective Action Program with the vendors, including timely & effective resolution of risks

**Qualifications** Position Requirements**:

- A minimum of a bachelor's degree in Business Administration, Economics, Finance, Human Resources, Engineering, IT, Supply Chain or related degree.
- Ability to work across functional and geographic boundaries
- Standard communication and analytic skills
- Experience working with outsourced providers
- Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned activities, while managing complexity and ambiguity
- Demonstrated ability in budget management
- 5 yrs of experience in service management, service delivery, or service operations
- Experience working on cross-functional teams

**Preferred Requirements/Competencies**:

- Additional prior experience in Service Delivery Support functions is preferred
- Experience negotiating and managing contracts

**Primary Location**
Philippines-National Capital-Manila
- **Other Locations**
Latin America-Colombia-Distrito Capital de Bogotá-Bogotá, Latin America-Colombia-Valle del Cauca-Cali, Europe/Middle East/Africa-Czech Republic-Prague-Prague, North America-United States, United Kingdom-England-Wokingham

**Organization**
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ

**Job Function**
Finance

**Requisition ID**
2206082550W