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Customer Service Rep

hace 2 semanas

Medellín Antioquia, Colombia Sola Wood Flowers A tiempo completo

**Job description**

Sola Wood Flowers is looking for a Customer Service Representative to join our team.

We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce.

**Why work for us?**
- Work from home.
- Excellent, above market compensation.
- Work with a friendly and collaborative group of people working together towards a common goal

**What will you be doing?**
- Helping manage our online community on Facebook and posting on social media.
- Assisting with related tasks, like helping our marketing team optimize our website so that customer needs and questions are solved through our site.
- Other tasks related to improving the customer experience, like conducting customer research.

**Requirements**:

- Excellent spoken and written English. You MUST be fluent in spoken English
- Passion for service and creating a wonderful Customer Experience
- Comfortable speaking on the phone with customers.
- Genuine passion for helping customers learn about our products.
- A background in sales or customer service.
- Previous supervisory experience, a definite asset.

**Who are we?**

At Sola Wood Flowers, we are transforming what artificial flowers can be by providing better flowers for less with our affordable eco-friendly wooden flowers

Sola Wood Flowers has grown to ~100 people in less than 4 years and is looking to continue our rapid-growth by building a great customer experience

Application Question(s):

- What is your compensation expectation per month in USD?
- Are you comfortable handling phone calls with customers in English?

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- english (required)