Empleos actuales relacionados con Occ Analyst - Bogota - Inchcape Digital

  • Finance Rptg Sr. Analyst

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    The Finance Reporting Senior Analyst is an intermediate level position responsible for the generation, tracking and submission of financial reports in coordination with the Finance Team. The overall objective of this role is to accurately prepare and report business/financial transactions, reports and statements in accordance with local regulatory...

  • Analyst, Supplier Management

    hace 2 semanas

    (s): Colombia : Bogota : Bogota Scotiabank Global Site A tiempo completo

    Requisition ID: We are committed to investing in our employees and helping you continue your career at ScotiaGBS PurposeThe Analyst, Supplier Management (Enterprise Vendor Oversight) will support 1A contract owners to effectively manage a portfolio of low/medium-risk (non-critical) vendors and adhere to all Third-Part Risk Management Policies and...

Occ Analyst

hace 3 semanas

Bogota, Colombia Inchcape Digital A tiempo completo

**Purpose of role**:
The OCC Analyst role will bring a first level of support for SAP Operation across all Inchcape’s markets.

**Job role and Responsibilities**:
Scope:

- Runs a first technical analysis of events according to event descriptions and guided procedures.
- Monitors the SAP environment in times of low workload.
- User Management for SAP environments.

Strategy & Planning
- Supports the improvement of the OCC setup itself (e.g. reports missing documentation, or wrong alert thresholds).

Operational Management:

- Executes the event management process for the productive SAP environment.
- Complies with all IT processes and procedures and provides constructive feedback to the OCC team lead on improvement areas and pain points.
- Decides on passing events towards the incident management process based on IT policies.
- Supports next level support experts during root cause analysis.
- Groups, aggregates, and filters events based on IT policies and technical / functional experience.
- Implements service requests with adherence of the change management process.

Formal Education & Certification:
University degree in the field of computer science or management information systems or a related discipline.

**Skills and Experience Required**:
Knowledge and Experience
- Knowledge about Windows and Linux Operating Systems. (Desirable)
- Basic knowledge on administration of MS SQL, HANA, ORACLE and ASE (Sybase) databases (Desirable)
- Familiarity with TCP/IP and network protocols. (Desirable)
- General knowledge about SAP software. (Desirable)
- knowledge on Agile methodology. (Desirable)

Personal Attributes
- Ability to prioritize and execute tasks in a high-pressure and high-paced environment.
- Good understanding of the organization’s goals and objectives.
- Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly language.
- Ability to write & present technical & design documents.
- Able to conduct research into issues and products as required, and document outcomes.
- Highly self-motivated and directed.
- Strong customer service orientation.

Work Conditions
- Rotating shifts including weekends.

Key relationships
- SAP Service and Support Manager - DDC
- SAP Technical Manager - DDC
- SAP Basis consultants - DDC
- Some end users for the different markets