Markets Operational Process

This position has a responsibility to lead the change throughout the management of the Portfolio and implementation of strategic projects in the CSC for Markets Operations (19 countries) in order (a.) to improve the processes via automations, (b.) have a better control environment, (c.) improve operational efficiency and (d) reduce processing times. This role must communicate with senior management from Business and OPS, cluster and country heads, Technology teams and other areas in ICG as TTS, ISG RSU, among others, to coordinate and influence them, aim to implement the strategic goals for the Markets OPS in CCA and LAS. **Responsibilities**: - Manage the portfolio of strategic projects, coordinating all efforts required to execute the projects in an organize manner and leading all teams from Operations and activities with tech and other cross-areas. - Act as SME, analyzing the AS IS process of the markets products and defining the target operating model aim to automate and improved the control environment and improved the operational efficiency. - Keep continue communication with CSC SMEs, Local Country Operations, Regional and Global Operation and technology to define requirements that fit to the needs and generate high value in the processes. - Lead the definitions and document the Business Requirements Documents for automations in traditional platforms as product processors or alternative solutions as Xceptor or global platforms. - Create and maintain a communication channel with Business, local Ops in countries and other stakeholders (regional and global) to provide data in details and management views to analyze performances. - Communication with the senior management from Business and OPS, cluster and country heads, Technology teams and other areas in ICG as TTS, ISG, RSU, among others. - In alignment with the control area, align the solutions and actions plan to the strategic project portfolio and its implementation. - Ensure creation of project plan, Identify key stakeholders and ensure resources are assigned to project, ensure change control is executed, establish project communication needs and Track actual project execution - Acts as SME to senior stakeholders and /or other team members. **Qualifications**: - 3 - 5 years of experience in Financial Services preferred - Project Management experience - Markets Operation experience preferred - Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements - Consistently demonstrates clear and concise written and verbal communication skills - Ability to manage time efficiently; work on multiple projects and sub-tasks simultaneously, meeting tight deadlines. - Team player, building strong partnerships and promoting a culture of collaboration and teamwork across organizational boundaries - Experience interacting with diverse teams to ensure that the policies are adequately translated into processes and continuous process improvement. **Education**: - Bachelor’s Degree/University degree - Master’s degree or post/graduate studies, preferred - Bilingual (English and Spanish) - **Job Family Group**: Operations - Core - **Job Family**: Operations Project Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting