Pcm Coordinator

PCM Coordinator - Parts Logistics Specialist

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?
- As a PCM Coordinator, you will focus on these responsibilities:

- Act as contact for spare parts quotations, orders, deliveries, and non-conformities
- Act as a link between customers and the various departments involved in the spare parts delivery process
- Handle and coordinate quotes and orders according to working procedures, guidelines and local requirements
- Ensure highest level of quality and response time for quotes and orders
- Ensure quality of spare parts sales documents
- Ensure correct customer master data and handling instructions are used when processing quotations and orders
- Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers
- Actively follow up the order book with the sales team
- Liaise with Sales about the content and terms of the offerings
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers
- Follow up with supply chain of parts deliveries according to agreed process
- Maintain and develop knowledge of customer-specific solutions and needs
- Off-hour support for spare parts (24 hrs service)
- Set up and promote OB follow up meetings with Sales Team
- Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams
- Use internal network within the expertise to escalate issues that may arise within the expertise
- Build profitable customer relationships to provide feedback and valuable information
- Work towards Company reputation
- To be successful in this role, we expect you to have:

- Bachelor's Degree in Business Administration, International Logistics, International Business or related fields
- 2-4 years of experience in logistics, customer service, or order management
- 1+ years of experience with parts management, inventory control, or supply chain operations
- Experience using ERP systems (SAP preferred)
- Demonstrated ability to coordinate with multiple departments and stakeholders
- Proven track record in customer relationship management
- Fluency in English
- Fluency in Portuguese (Desirable)
- Located in Bogota, Colombia or Santo Domingo, Dominican Republic
- Experience in working in an international environment is seen as beneficial

**Why you and us**
- You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.
- At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.