Web Creation Support Leader

hace 1 semana

Cali, Colombia TaskUs A tiempo completo

What does a Team Lead really do? Think of yourself as someone who is tasked with leading a team of Web Support Specialists to provide exemplary customer service, consistently adhering to goals, KPIs, SLAs, and metrics. They are responsible for guiding their team through a wide array of topics ranging from transactional inquiries to complex technical questions. These individuals display a fine balance between technical aptitude, product knowledge, and people management skills. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Team Lead.

So, do you have what it takes to be a Team Lead?

**REQUIREMENTS**:

- Bilingual in English - advanced English level (B2)
- An intermediate understanding of DNS, CNAME, and SSL
- Intermediate knowledge of Front End Web Development tools and technologies

(HTML/CSS/Javascript/Liquid/SEO/RSS) and the desire to continue advancing this

Knowledge
- Previous experience with CRM software and managing contact lists
- Conducts root cause analysis to identify and resolve technical issues in a timely manner on escalated cases.
- Previous experience in a technical support center or similar environment in a people manager role
- Strong verbal and written communication and comprehension skills.
- Mastery of web-based software
- Willingness to assist customers
- Desire to go beyond a surface-level understanding of issues brought to your attention.

Bonus if you have
- A Bachelor’s Degree in MIS, Computer Science, or a related field or equivalent experience.
- Previous experience using JIRA, Confluence, and other Atlassian products.
- Great understanding of fundamentals of web/ building websites
- Word-press experience

So what does working at a ridiculously good company really look like? Think of:

- Excellent salary
- 2 days off
- Prepaid Medicine 100% for you, and 50% for two family members
- Birthday day off
- Awesome culture
- Paid training, 100% full salary
- Sunday and night Premium
- Wellness programs, great and fun activities each week

About TaskUs

TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

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