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Colombia ttg Talent Solutions, Inc. A tiempo completo

JOB DUTIES AND RESPONSIBILITIES: **Relationship and Performance Management** - Develop relationships with all levels of clients and achieve positive reviews about - Work with insurance agents throughout LATAM and internal operations teams to understand and fulfill clients’ - Serve as the main point of contact for all matters related to the - Ensure consistent engagement with accounts (calls, in‐person visits, webinars, ). - Respond to inquiries from clients and agents and provide updates in a timely - Resolve complaints and follow through to appropriate - Act as issue escalation point and proactively recommended solutions to challenging client situations. - Facilitate Agent’s Sales efforts by providing reports and information with regards to our product offering, services, tools and company information in - Promote products through sales presentations, explain product characteristics, added benefits and - Gather and communicate feedback from and to - Monitor agency performance, anticipate changes and - Coordinate agents seminar and visits, provide in person trainings and webinars on products, resources and company - Respond to inquiries regarding process, services and - Track sales incentives and Revenue Generation - Support agents sales efforts in closing new business to achieve growth and sales - Generate quotes for individual and affinity - Collaborate with Sales to expand customer base and generate new - Keep track of agency sales and prepare reports on account - Execute call plans to follow up on pending cases to help increase closing - Collaborate with sales team to identify grow opportunities and support sales - Help forecast and track key account metrics, trends, and communicate - Generate reports related to agents portfolio, profitability and - Supports renewal process to achieve high retention rate. - Manage sales leads of prospective agents and Support Capabilities - Provide recommendations on procedures to improve - Participate in projects, initiatives and perform other duties as - Process collateral material request and coordinate - Supports Agents in closing new business and renewals through weekly review of reports to help grow and maintain business portfolio. - Works closely with Sales, Marketing and Operations providing systematic follow‐up and feedback to improve our service and - Maintain performance, collaborate with other departments to meet corporate - Oversee agent contract registration process and portal - Assist with commission inquiries and review commission DESIRED MINIMUM QUALIFICATIONS: **Skills** - Excellent interpersonal - Analytical and interpretive - Excellent oral and written communication, including presentation - Strong organizational skills, with attention to - Proven ability to manage multiple projects at a - Team oriented and collaborative with ability to work - High adaptability to change and - Fluent in Spanish and English (written and spoken). Portuguese is a - Ability to multi‐task, work under high paste environment and define - Self‐motivated and able to thrive in a results‐driven Education and Experience: - Bachelor’s degree (B.A. or S) or Associate degree from an accredited institution, preferable in business, marketing or related fields. - Experience in Customer Service and/or healthcare, health - Knowledge of travel and life insurance industry. - Proven account management or other relevant. At ttg, "We believe in making a difference One Person at a Time,"ttg OPT. INDR Pay: $5,500,000 - $6,000,000 per month Ability to commute/relocate: - Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required) Application Question(s): **Experience**: - Sales: 5 years (required) - Life Insurance: 5 years (required) - Account Management: 5 years (preferred) - Health: 5 years (preferred) **Language**: - Fluent English (required) - Fluent Spanish (required)