Technical Consulting Engineer

hace 2 semanas

Bogota, Colombia Gracemark A tiempo completo

**Job details**:

- 100% remote
- Anywhere in LATAM
- Independent contract/permanent position(no benefits)
- $20-$25 per hour
- 40 hours per week

As a Technical Consulting Engineer, your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would:

- Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support)
- Manage internal support tools and Customer SLAs
- Participate in developing and testing new technologies and integrations
- Engage with customers and partners
- Coordinate the support process between internal and external parties
- Write documentation and improve our processes
- Innovate Smart Bonding to improve efficiency and automation

Qualification Requirements

You must have:

- A Methodical and structured style of working with a strong analytical mind
- Robust problem solving skills
- Excellent collaborative skills across multicultural teams and emotional intelligence
- **Excellent English - spoken and written**:

- Application Production support Experience
- Similar to Cisco TAC with Python or any other Programming language coding + Testing Experience

**Of advantage is any of the following**:

- SaaS support experience
- Experience supporting customers
- Ops experience (Unix or Linux)
- Scripting experience (Any programming language)
- Deep understanding of APIs (Design, Implementation, Usage)
- Understanding JSON / XML / YAML
- Experience with Mulesoft as an API Integration Platform
- Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
- Dev experience (Any programming language)
- Experience in leading projects
- Knowledge of the OSI-Layers
- Knowledge of text encoding
- Technical Education - i.e. Bachelor or higher in STEM
- ITIL Certification
- DevNet Certification
- Knowledge of Networking (CCNA/CCNP, TCP/IP)
- Push vs Pull
- Experience with the customization/implementation of ERP or CRM systems

**Job Types**: Permanent, Full-time

**Education**:

- Bachelor's (required)

**Experience**:

- Technical Consulting Engineer: 3 years (required)
- Application Production support Experience: 3 years (required)
- Python: 3 years (required)

**Language**:

- English (required)

License/Certification:

- DevNet Certification (preferred)
- ITIL Certification (preferred)

  • Consulting Engineer Sr

    hace 3 días

    Bogota, Colombia GSB A tiempo completo

    A large company is looking for a professional in **Consulting Engineer** Drives technology design, implementation, execution and/or optimization for customer projects/accounts. Works with customers to plan, design, configure and/or diagnose Cisco's suite of products, services and solutions to accelerate customer outcomes Assists customers with...

  • Consulting Engineer Jr

    hace 3 días

    Bogota, Colombia GSB A tiempo completo

    A large company is looking for a professional in **Consulting Engineer JR** Drives technology design, implementation, execution and/or optimization for customer projects/accounts. Works with customers to plan, design, configure and/or diagnose Cisco's suite of products, services and solutions to accelerate customer outcomes Assists customers with...

  • Technical Lead

    hace 2 semanas

    Bogota, Colombia Penstock Consulting A tiempo completo

    **Technical Lead** **Company Overview**: **Position Overview**: Penstock Consulting is a mission-driven company which works side by side with customers to articulate a vision for success, and then make it happen. We know success does not happen by accident. It takes the right team of people, working together on the right solutions for the customer. We are...

  • Consulting Engineer- Cisco

    hace 2 semanas

    Bogota, Colombia Tech Mahindra A tiempo completo

    **Who is TechMahindra?** At DigitalOnUs by TechMahindra we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most...

  • Tier 2 Technical Support Engineer

    hace 2 semanas

    Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - (2200009K) **Description**: Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...

  • Technical Support Engineer

    hace 2 semanas

    Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....

  • Meraki Network Engineer

    hace 5 días

    Bogota, Colombia CTI Consulting A tiempo completo

    CTI Consulting, an American consulting firm located in Florida, is looking for a **bilingual**(Spanish/English) **Meraki Network Engineer** in Colombia or Argentina to work **remotely** for a US based company. **What will you be doing?** - Responsible for implementing and troubleshooting networking and wireless technologies for our clients - Support Meraki...

  • Developer C++

    hace 3 días

    Bogota, Colombia Total Performance Consulting A tiempo completo

    **About the Software Engineer position**: We are looking for a Software Engineer who will assist us with design, development and installation of software solutions. Your duties will include development, writing code, and documenting functionality. You should be able to build high-quality, innovative and fully performing software in compliance with coding...

  • Consulting Systems Engineer

    hace 2 semanas

    Bogota, Colombia Fortinet A tiempo completo

    **Responsibilities**: - Support sales activities in Latin America as a strategic and high-level regional technical resource for strategic pre-sales engagements and critical opportunities. - Conduct technical meetings with customers and resellers to highlight our products and solutions. - Provide pre-sales technical support to Fortinet field engineers,...

  • Remote Level 2 Helpdesk Engineer

    hace 2 semanas

    Bogota, Colombia ADVANTAGE IT CONSULTING A tiempo completo

    Our company: American company looking to hire a remote employee in Colombia. 5 Stars. KISS. The customer is King. We fuel on customer satisfaction, and we make IT and Cloud dead simple. ADVANTAGE IT CONSULTING is a fast-growing tech SaaS startup that provides firms in US and Canada with fast and secure Cloud Virtual Desktops to empower their remote...