Senior Analyst, Market Delivery

**Our Purpose**

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

**Job Title**

Senior Analyst, Market Delivery

The Customer Delivery team are responsible for ensuring the end-to-end delivery of business initiatives driven by both Mastercard and our customers across core and digital payment technologies. This position is expected to deliver the product and service to customers in a manner that differentiates Mastercard services and helps achieve overall market business objectives.

Role

Manage the successful completion of delivery projects for assigned products in the Andean division with a differentiated customer experience.
- Collaborate and coordinate with various internal stakeholders to ensure the successful delivery of products.
- Create an exceptional experience for Mastercard customers when deploying Mastercard products & services and positively influence brand preference
- Lead the development of product delivery maps that articulate all assets and functions within MasterCard to be coordinated for successful product/program deployments
- Identify all roles and responsibilities for all functions within MasterCard to be coordinated for successful delivery of MasterCard products and Services
- Conduct all client and new program implementation kick-off meetings, including travel (where applicable) to client to facilitate project discussions
- Establish and maintain effective working relationships with client and partner organizations (Segment Leads, Sales, Franchise, Customer Relations, Mastercard Technologies and Client) to set project launch objectives and manage deployments
- Manage key strategic delivery efforts within Andean region including first time deployments of new product and services and first time deployments of new technology not widely distributed in market

All About You
- Deep understanding of technical and operations within financial services
- Strong and proven experience in the payment industry, grasp the complex business requirements
- Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate partners
- Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects
- Understand customer needs, marketplace dynamics, industry trends and the competitive landscape
- Experience working across multiple levels and functions; able to clearly communicate complex technical and business information in an easy to understand manner
- Strong project management capabilities - strategic, highly organized and able to attend to critical detail, proven technical and operational experience in financial services
- Bachelor degree required
- MBA is a plus
- Bilingual (English-Spanish).
- Ability to work under pressure against timelines and multiple priorities.
- Effective communication at different levels across the organization. (From Senior Management to Specialists/Analysts), ability to influence without formal authority at different organizational levels across the organization.

**COVID-19 Considerations**

**Corporate Security Responsibility**All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.