Platform and Service Readiness Project Manager

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**Job Overview**: The Project Manager 1 provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

**Responsibilities**:

- Manages one team, consisting of support staff and/or entry level analysts.
- Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project issue log.
- Identify key stakeholders who will participate in project scope definition.
- Identify, document, and understand project dependencies
- Ensure appropriate resources are assigned to project & monitor commitment.
- Ensure change control is executed throughout project.
- Establish project communication needs and create project communication plan.
- Track actual project costs, identify variances, and reforecast project costs as needed.
- Measure project management performance against standards.
- Create the project risk management plan.
- Work with procurement team to create, administer, track, and eventually close project contracts.
- Make recommendations for training and development needs for assigned personnel.
- Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.

**Qualifications**:

- 5-8 years relevant experience

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Global Platform and Service Readiness is responsible for delivering against goals and objectives defined for the team as whole, as well as the specific goals and objectives which may have also been defined. Will perform against procedural objectives and performance efficiency toward accomplishment of the team's goals. Will also be responsible for the delivery of personal and/or group Book of Work for all service readiness functions within a given region and ensure that all audit and control requirements are met. Identify opportunities to improve overall service efficiency and overall client satisfaction through an improved client experience

**Responsibilities**:

- Execute against regional and/or personal Book of Work
- Set individual performance plans for members of the team and provides coaching and feedback through a formalized review process, create development and training as needed
- Aid the annual compensation cycle for the team including making recommendations and communicating to employees appropriately
- Deliver against appropriate metrics for the area as agreed by Regional Service Readiness Manager
- Ensure overall operating efficiency objectives may include standards of conduct, quality of standards, performance objectives and any productivity guidelines
- Manages own Service Readiness book of work for the region, including priorities & risks.
- Digital day ONE is a priority and must deliver against TTS overall goal to reduce manual processes and push back on products and processes that are not digitalized and/or do not have a plan to be escalated
- Identify any opportunity for, and implement process improvements, service or technology enhancements
- Identify control deficiencies and implement appropriate procedures to mitigate any risk or control losses
- Identify opportunities to reduce expenses through improved technology builds or process changes

**Qualifications**:

- Bachelor's degree or equivalent experience
- 3+ years industry experience
- 2+ years of project management experience
- Demonstrate product and industry knowledge
- Ability to work within a team with challenging common goals and objectives
- Ability to be an excellent team player
- Well-developed influencing skills
- Ability to build and motivate partnerships
- Ability to work under pressure and prioritize
- Ability to adapt to a changing work environment
- Good business/organization judgment-abil