Service Engineer

Service Engineers don’t just fix things. Not at Tetra Pak. As a Service Engineer with us, you’ll foster trusting and authentic relationships with customers. You’ll think for yourself. And you’ll be proactive — confident you have the support of a world-leading food processing and packaging company. _
- Why is it this way? Because it matters to us that you can be at your best. That's what makes us who we are, meeting the needs of billions in more than 160 countries._

**_Join us and make an impact to be proud of - for food, people, and the planet._**

**Job Summary**:
Our Services Organization is growing at a high pace, that’s why we are looking for enthusiastic and customer-oriented Service Engineers to join our team in Colombia.

As a Service Engineer, you will be a part of a professional and dedicated team responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services in food processing equipment (i. e. heat exchanger, pressure transmitter, homogenizer, valves, pumps, electric diagrams reading, DTI) and/or packaging equipment (i. e. fillers, distribution equipment) of less complex nature.

You will act as an ambassador for Tetra Pak and help maintain the company’s reputation for commitment and service worldwide. That’s why we consider this role to be of great importance.

The position is based in Bogotá, Colombia.
In this position, you will be travelling extensively in Colombia, and occasionally abroad.
Tetra Pak is not sponsoring work visas or relocation for this position.

**What you will do**:
As a Service Engineer you will:

- Execute installation tasks, assembling packaging machines.
- Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations.
- Execute timely reporting of all discovered Technical Issues according to the QTIM processes.
- Execute installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
- Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer through the relevant channels.
- Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and that Tetra Pak’s reputation is sustained.
- Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
- Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.

**We believe you have**:

- A Bachelor´s degree in mechanical, mechatronic, electromechanical engineering or equivalent.
- +3 years experience in Food and Beverage industry is required.
- Experience in maintenance of Packaging equipment is mandatory.
- Ability to independently deliver preventive maintenance, installation tasks and rebuilding kit installations.
- Some understanding of automation systems such as Allen Bradley frequency drives, Profibus, Siemens PLC programming software, Rockwell RSLogix 5, 500, 5000 PLC programming software, Intouch (WonderWare),Device Net, ABB, Danfoss frequency drives or similar will be a plus
- Strong mechanical aptitude
- Ability to handle multiple stakeholders with a customer focused mindset
- A commitment to a strong quality culture
- A commitment to a strong health and safety culture
- A fluent level of writing and speaking English
- A valid driver’s license
- Excellent communication skills.
- Highly structured and organized mindset.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** March 28, 2025.**
- Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide._