Support Engineer

hace 3 días

Medellín, Colombia LeoVegas Group A tiempo completo

**ABOUT THE ROLE**:
We are looking for a proactive and customer-focused IT Support Engineer to join our Global IT team. In this role, you will provide technical support, troubleshoot IT issues, and assist with system and network administration for our employees. You’ll work across macOS, Windows, enterprise networks, and collaboration tools to ensure seamless IT operations.

**YOU WILL BE RESPONSIBLE FOR**:

- Providing Technical Support: Troubleshoot software, hardware, and network issues, offering step-by-step guidance to end users for timely resolution.
- Escalating Complex Issues: Work with senior engineers or specialized teams when advanced troubleshooting is required.
- Delivering High-Quality Internal Support: Respond to employee requests via a ticketing system and offer white-glove service for VIP users.
- Managing IT Documentation: Create and maintain knowledge base articles, document incidents and resolutions, and provide training to end users.
- Collaborating with IT Teams: Partner with IT administrators, developers, and network engineers on testing, QA, and cross-functional projects.
- Ensuring IT Compliance & Security: Follow IT security policies, identify threats, and support best practices to maintain a secure environment.

**OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING**:
ESSENTIAL SKILLS:

- Skilled in onboarding/offboarding, hardware/software troubleshooting, and support across MacOS and Windows environments.
- Experience with Azure, Entra ID, Google Workspace, and IT ticketing systems like Jira and Confluence.
- Familiar with enterprise network hardware, conference room technology, and printer troubleshooting.
- Knowledge of password managers, MFA, passkeys, and general authentication best practices.
- Provides white-glove support for VIPs and maintains a strong customer service mindset.
- Self-sufficient, reliable, communicates clearly, and knows when to escalate issues appropriately.
- Able to lift up to 50 lbs unassisted and effectively prioritize tasks in a dynamic environment.

NICE TO HAVES:

- Proficient in mobile device management platforms such as Intune and remote support tools like AnyDesk.

**WHO WE ARE**:
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

**JOIN US**

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen

Would you be a good fit for the Leo Pride - give us a roar

**As our company working language is English, we’d like to see your CV in English, please

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