Senior Am Engineer L3

**Responsibilities**:

- Lead two more teammates, ensuring good communication with other teams.
- As part of the Level 2 support team, ensure all the support tickets received from the Level 1 support
desk guys are: categorized, solved, or escalated to the Level 3 support team using the JIRA Service
Management Tool.
- Working closely with internal clients, technicians, and managerial staff
- Performing user acceptance testing.
- Developing small solutions to day-to-day needs and automating tasks.
- Software Bug Fixing, mostly routing, and configuration related using Java / Python 3
- Lead the RELEASE MANAGEMENT process, being the owner of the release Branch using Github, Jenkins, and scripting.
- Skills on AWS IaaC toolkit. ( Lambda, S3, SQS, Dynamo dB, EC2, Systems Manager, API Gateway )
- Coordinate two more teammates, ensuring good communication with other teams.
- Client facing (Backoffice)

**Qualifications and Experience**:
Whole hands-on experience: In an enterprise-level project, on that technology. Worked on it and can set
it up, from scratch, in a new project.
- Ticketing management experience and service workflow system
- Skills on AWS IaaC toolkit (Lambda, S3, SQS, Dynamo dB, EC2, Systems Manager, API Gateway)
- CRUD in Database DynamodB or another NoSQL database. Read in Oracle or another SQL

database.
- OOP (Object Oriented Programming)
- Algorithms, Scripting, Techniques & Data Structures
- Clean code and security best practices
- Build, deploy, environments configuration
- Testing Debugging
- High analytical thinking and trend identification.
- Strong communication skills and client management.
- English proficient B2.
- Excellent data analysis, including statistics and forecasting.
- Organized, systematic, and structured approach to work, attention to detail.
- Curiosity and business acumen.
- Self-starter and driven.
- Previous experience as Backend support Developer
- Understanding of programming algorithms focused on troubleshooting and finding bugs.
- Experience reading logs for troubleshooting.
- Python 3
- Github
- DataDog
- Amazon Cloudwatch
- Kibana
- Terraform
- Jenkins
- Jira

**About Endava**:
Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia, Uruguay and Venezuela.

**Additional Information**:
**Desirable skills**:

- Architecture and design patterns
- Performance improvement caching
- Middleware Integration: REST, SOAP, Queuing SQS, etc.
- Medium, Large, Enterprise projects
- Previous experience as System Administrator / System Analyst
- Design/architect skills: Ability to define and design CM standards for the technology.
- Experience in working with IT customer service, support operation, and project management.
- Familiarity with ITIL concepts and practice.

Knowledge of SLA structure
- Basic networking and routing

**About Endava**:
Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 8200 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia, Uruguay and Venezuela.