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Manager - Account Manager
hace 2 semanas
Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Managers in this role get to**:
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
**Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
**Improve the company**: Make recommendations to enhance processes and boost ease and efficiency.
**Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction.
**Empower the workforce**: Determine training needs to equip staff with fundamental skills and knowledge.
**Qualifications**:
- A Bachelor’s Degree- Three years operations and management experience; Process transformation experience required- Telecom programs management experience of at least 1 year is a must.- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
