Product Support Analyst I

Colombia, Remote

Hi, I'm

Juliana Restrepo

, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Product Support Analyst at CSG.

Who will love this job
- A thinker - you take advantage of resources and implement ideas in new ways to find solutions
- An empath - you know how to connect and communicate with different audiences
- A producer - you're comfortable quickly switching context and adapting
- A winner - you achieve or exceed goals while maintaining an elevated level of integrity

What you'll do
- Provide 1st level technical support of CSG's postproduction customers by resolving technical issues with customers researching the issue and/or performing incident isolation, resolution and follow-up.
- Manage customer ticket management, customer escalations, meeting SLA requirements and customer reporting.
- Help build requirements and solutions that satisfy internal and external customer needs by providing support to help them achieve their goals
- Analyze configuration changes for accuracy and then submit those changes to the production environment in addition to conducting analysis and training on configuration issues
- Understand and practice Culture and Agile principles in addition to supporting the operation in rotative shifts.

You should have
- Bachelor's degree in Systems Engineering, related field, or equivalent experience
- 1 years of experience in Helpdesk roles or Level I roles.
- Experience in Linux and Databases.
- Proficient in English in a business environment
- Availability to work in rotative shifts

Perks & Benefits
- Work from Home, in-office, or hybrid
- Medical & Dental Coverage
- Life Insurance
- Emotional and Mental Well-being Initiatives
- Volunteer Time Off
- Birthday Day Off
- Meal Allowance
- Education Reimbursement

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our

locations

worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

LI-Remote

Location(s):
CO.Bogota.Office

Location(s):
CO.Bogota.Office