Account Manager

**Position**: Account Manager

**Monthly Salary**: (Based on Experience)

**Contract Type**: Direct Hire. Indefinite Term Contract

**Location**: Medellín, Colombia. Fully Presential

**Schedule**: Monday to Friday, 8:00am to 5:00pm

**Description**:
The Account Manager position is to provide comprehensive support to several agencies and their sub-agents, and services. Liaise with cross‐functional internal teams to ensure the timely and successful delivery of service and facilitate sales efforts. The Account Manager is the lead point of contact for agents and is to support their staff in day-to-day operations. This position is to deliver personalized service and ensure responsiveness for agents to feel confident, engaged, and motivated to help drive sales and service satisfaction.

**JOB DUTIES AND RESPONSIBILITIES: JOB DUTIES AND RESPONSIBILITIES**:
**Relationship and Performance Management**
- Develop relationships with all levels of clients and achieve positive reviews about service.
- Work with insurance agents throughout LATAM and internal operations teams to understand and fulfill clients’.
- Serve as the main point of contact for all matters related to the agents.
- Ensure consistent engagement with accounts (calls, in‐person visits, webinars, etc).
- Respond to inquiries from clients and agents and provide updates promptly.
- Resolve complaints and follow through with appropriate solutions.
- Act as an issue escalation point and proactively recommended solutions to challenging client situations.
- Facilitate Agent’s Sales efforts by providing reports and information about our product offering, services, tools, and company information in general.
- Promote products through sales presentations, and explain product characteristics, added benefits, and pricing.
- Gather and communicate feedback from and to agents. Monitor agency performance, and anticipate changes and improvements.
- Coordinate agent's seminars and visits, and provide in-person training and webinars on products, resources, and company information.
- Respond to inquiries regarding processes, services, and products.
- Track sales incentives and contests.

**Revenue Generation**
- Support agent's sales efforts in closing new business to achieve growth and sales targets.
- Generate quotes for individual and affinity groups.
- Collaborate with Sales to expand customer base and generate new business.
- Keep track of agency sales and prepare reports on account status.
- Execute call plans to follow up on pending cases to help increase the closing ratio.
- Collaborate with the sales team to identify growth opportunities and support sales strategies.
- Help forecast and track key account metrics, trends, and communicate progress.
- Generate reports related to agents' portfolios, profitability, and hierarchy.
- Supports renewal process to achieve a high retention rate.
- Manage sales leads of prospective agents and clients.

**Support Capabilities**
- Provide recommendations on procedures to improve efficiency.
- Participate in projects, and initiatives and perform other duties as assigned.
- Process collateral material requests and coordinate shipping.
- Supports Agents in closing new business and renewals through weekly review of status reports to help grow and maintain a business portfolio.
- Works closely with Sales, Marketing, and Operations providing systematic follow‐up and feedback to improve our service and processes.
- Maintain performance, and collaborate with other departments to meet corporate objectives.
- Oversee agent contract registration process and portal training. Assist with commission inquiries and review commission payments.

**DESIRED MINIMUM QUALIFICATIONS**:
**Skills**:

- Excellent interpersonal skills.
- Analytical and interpretive skills.
- Excellent oral and written communication, including presentation skills.
- Strong organizational skills, with attention to detail.
- Proven ability to manage multiple projects at a time.
- Team-oriented and collaborative with the ability to work independently.
- High adaptability to change and flexibility.
- Fluent in Spanish and English (written and spoken). Portuguese is a plus.
- Ability to multi‐task, work under high paste environment and define priorities.
- Self‐motivated and able to thrive in a results‐driven environment.

**Education and Experience**:

- Bachelor’s degree (B.A. or B.S.) or Associate degree from an accredited institution, preferably in business, marketing, or related fields.
- Experience in Customer Service and/or healthcare, Health Insurance.Knowledge of the travel and life insurance industry.
- Proven account management or other relevant experience.

**Necessary Knowledge**:

- Excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

At ttg,
**_“We believe in making a difference One Person at a Time,”_**
***ttg OPT