Concierge Coordinator

Do you have a passion for service and love to put a smile on people’s faces? Then you’re a great fit for our Concierge position on our guest services team You’ll work on arranging the details for our clients after they've booked their trip. You will assist them with booking transportation, excursions, yachts, helicopter rides, etc., and ensure they have everything they need for an exceptional vacation.

**Responsibilities**:

- Service: Assist the Concierge team by accurately and quickly servicing our client questions and arrange services for travelers (spa accommodations, restaurant reservations, travel connections, etc.)
- Vendors: Manage vendor relationships with DMCs, excursion companies, transfer companies, to generate revenue from services offered to our clients
- Team: Partner closely with our Concierge team to provide support that will allow a more dedicated & personalized approach to clients
- Quality Assurance: Ensure all bookings are accurate and submitted without error to guarantee a smooth guest experience
- Expertise: Create the most memorable and exciting experiences by becoming a destination fun specialist

**Qualifications**:

- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Written and verbal communication in English is a must
- 2+ years of hotel industry experience or related job preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Google and reservation management systems

**About Company**
We are a boutique luxury travel agency that offers discerning travelers the world's most exclusive and luxurious accommodations at 5-Star hotels & resorts. Our travel advisors have the knowledge and expertise to create unforgettable experiences for our clients.

We pride ourselves in our ability to problem solve, our attention to detail, our need for constant collaboration, and the level of product expertise we bring to our clients is unparalleled. We do not settle for less than excellence and we believe that when you love what you do, greatness comes naturally

**Benefits**:

- On-the-Job Training
- Travel to the top 5-star resorts in the world, those we sell to clients
- Unlimited Vacation Time after year 1
- Surround yourself with only top performers
- Open Door policy
- No Micromanaging
- Work from the comfort of your own home