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**Company Description** Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions. **Brief Overview**: The Systems Administrator will play a critical role in the Information Technology department. Specifically, the Systems Administrator will play a critical role in supporting the company’s corporate IT Infrastructure including all servers and supporting platforms and other systems. This role requires a hands-on, seasoned administrator who is up to date with current technologies and is continuously striving to increase their technology expertise. **Core Responsibilities**: - Support IT Help Desk Infrastructure related tickets and tasks - Lead IT Infrastructure and platform-related projects for a 24/7 company striving for 99.9% uptime and availability - Assume ownership of projects from beginning to end and provide clear and concise ongoing communication to management and stakeholders as needed - Ensure timely resolution of open trouble tickets and change requests, logging all changes made to our infrastructure via our Change Blog site - Manage after-hours and emergency maintenance as needed, participate in on-call rotation every ~8 weeks - Test patches/updates via dedicated test systems and groups prior to releasing patches to the general userbase, provide written notice to userbase of upcoming patches - Maintain patching platform duties: - monitoring license usage - group distribution - generating reports for inventory and audits - Ability to quickly isolate issues and drive them to resolution - Understanding of fundamentals of Windows security and patch management best practices - regular backup/restore job monitoring and testing - ensuring proper resources are always backed up - Understand and configure Resource Groups’ ownership, membership, permissions, controls - Basic proficiency with networking protocols including TCP/IP, SSL, VPN, DNS, DHCP **Qualifications**: - Minimum 5-7 years of hands-on experience in an Administrator roe, within an enterprise environment - Industry certifications from Microsoft (MCSE, MCSM, MCITP, VMware VCP) are preferred **Job Level: P4** **Working at Amwell**: Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities. Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community. **Amwell **is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are **Additional Benefits** - Medical Plan Coverage provided by Colmédica - 100% paid by Amwell for employee coverage - 50% paid for spouse or dependent coverage Life Insurance - Plan Coverage provided by Pan American - Paid 100% by Amwell for 12 monthly salaries - Hybrid Allowance - 311,850 COP provided by Amwell - Paid Time Off - 20 days of Annual Leave - 4 Mental Health Days - 1 Day of Service/Volunteering - 1 Day for Birthday (taken within birthday month) - 1 day of family day per 6 months - Maternity Leave 18 weeks - paid by Amwell Paid - Parental/Paternity Leave 2 mandatory weeks + 4 we
