Product Support Specialist

What you’ll do We areseekinganalytical, detail-orientedand customer-focused professionals to join our global support team asaProduct Support Specialist – Regulatory Reporting Products(Remotefrom LATAM). In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) supportmodel. This position offers an excellent opportunity to deepen yourexpertisein regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions. Key Responsibilities Business andFunctionalTroubleshooting: Serve as a trusted advisor for clients using our regulatory reporting products, resolving functionalinquiriesand guiding best practices. Analyze and troubleshoot business rules and configurations to resolve issues effectively. Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions. Collaborate with technical teams to ensure comprehensive issue resolution. Global Incident Handling: Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. Support response efforts for high-priority or platform-wide incidents,maintainingclear internal communication and documentation. AdditionalScope: As akey early hire withinLATAMCustomer Success, you will own the establishment and scaling of our dedicated regulatory reporting support framework. Your primary mandate will be to guide clients through complex submission processes, analyze reporting discrepancies, and ensure robust compliance with mandated regulations. Contribute to cross-functional initiatives aimed at enhancing support processes and product features. Support the development of internal knowledge base content and client-facing documentation. Qualifications Bachelor’s degree in Finance, Business Administration,Economicsora relatedfield (preferred, but strong experience may substitute) Experience with financial reporting software and understanding of business workflows. Ideally 2-4 years of experience in product support, business analysis or working with financial software solutions. Knowledge of regulatory reporting workflows (e.g.Basel, IFRS,Capital Adequacy, Liquidity, Financial Statements,QI, FATCA, CRS) is highly valued. Understandingcapital markets, financial instruments, and general taxation rules, including double taxtreatiesis highly valued. Strong analytical skills with a high affinity for numbers and cross-functional collaboration. Excellent communication skills inEnglish, both written and verbal. Experience withagile methods (Scrum) is a plus. Willingness toparticipatein on-call or weekend coverage as part of a global rotation. Proficiencyin Microsoft Excel; familiarity with ticketing systems is a plus. Note: Candidates without prior regulatory reporting experience but with strong product support skills and a willingness to learn are encouraged to apply. Key Attributes Highly structured and analytical, with strong troubleshooting instincts and attention to detail. Calm and dependable in high-pressure or time-sensitive situations. Client-focused and collaborative, with a service-oriented mindset. Proactive in driving improvements to internal processes and documentation. Why you should decide on us Let’sgrow together, join a market leadingSaaScompany – our agile character and culture of innovation enables you to design our future. We provide you with the opportunity to take on responsibility and participate in international projects. In addition to our buddy-program, we offernumerousindividual and wide-ranging training opportunities during which you can explore technical and functional areas. Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing. We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. Togetherwe’rebetter - meet your colleagues at ournumerousteam events. Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. Are you interested? Apply now About us Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries. Any questions? Feel free to get in touch: #J-18808-Ljbffr