Customer Account Advisor

hace 1 semana

Bogotá, Colombia bet365 A tiempo completo

Customer Account Advisor - English C1 Location: Bet365 Bogota, D.C., Capital District, Colombia Seize a fantastic career opportunity as a Customer Account Advisor (C1 English) in US customer support. Deliver exceptional service, requiring flexibility for evenings, weekends, and holidays. Job Description We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services. Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays. You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top-notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey. Qualifications Strong individual and team collaboration skills. Exceptional verbal and written communication abilities. Eagerness to expand personal knowledge and skills. Meticulous attention to detail. Proficiency in multitasking within a fast-paced environment. Innovative problem-solving capabilities. Efficient typing, literacy, and numeracy skills. Maintain compliance with individual licensing requirements according to regulations. Main Responsibilities Ensuring a positive experience for our customers. Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed. Engaging with customers through live chat, phone calls, and email, while effectively and efficiently addressing their requests and complaints in a courteous and timely manner. Conducting internal tasks to improve customer perception of our platform. Demonstrating a thorough understanding of policies, procedures, and licensing requirements. Advocating for responsible gaming. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out. Seniority level: Not Applicable Employment type: Full-time Job function: Other Industries: Gambling Facilities and Casinos #J-18808-Ljbffr

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